Medical Receptionist
Accountable to: Practice Manager
About usOur Practice offers clinical services to NHS patients who need to be sure of the very highest standards. But it's how we do what we do that makes the difference. We aim to deliver genuinely caring and thoughtful patientcentred services. From first referral through diagnosis to effective treatment we promise true professionalism.
No patient will be discriminated against on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability, or medical condition. At the practice, patients come first.
Job Summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Primary ResponsibilitiesThe following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointmentsAnswer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required(on completion of internal training)
Input data into the patient’s healthcare records as necessary
Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Completion of administrative tasks in relation to patient results and letters
Secondary Responsibilities
In addition to the primary responsibilities, the receptionist may be requested to: Partake in audit as directed by the audit lead.
Support administrative staff, providing cover during staff absences, with training.Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records (on completion of internal training).
Complete opening and closing procedures in accordance with the duty rota
As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
Job Types: Full-time, Part-time, Permanent, Fixed term contract
Pay: Up to £11.44 per hour
Ability to commute/relocate:
- Aylesbury, Buckinghamshire: reliably commute or plan to relocate before starting work (preferred)
Experience:
- GP surgery: 1 year (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person