Outpatient Receptionist
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
Job overview
The Orthopaedic Department Team is looking for a new team member to provide reception and clerical cover between the hours of 8am and 5pm, Monday to Friday.
Main duties of the job- To act as a receptionist for the Orthopaedic Department, greeting all patients, relatives and visitors with courtesy. Answering queries whenever possible or referring enquiries to an appropriate member of staff.
- Responsible for using our EPR system correctly to record the attendance of patients in line with the Trust E-Outcoming Policy.
- Responsible for ensuring all patient E-Outcomes are actioned as per the Orthopaedic Outpatient Process and Outpatient Booking Policy, using OPWLs as appropriate.
- Responsible for the booking/cancellation of all trauma and elective follow-up appointments and trauma ward discharge appointments via Patient Centre in line with the Orthopaedic Outpatient Booking Process and E-Outcoming Process.
- Responsible for checking patient demographic details, general practitioner, next of kin, ethnic origin, in line with the Trust and Government requirements and correctly recording those via Patient Centre.
- To direct patients to the appropriate waiting area, Plaster Room, Treatment Room, X-ray etc.
- To answer the telephone using our Netcall System in a polite and timely manner.
- To ensure all appointment letters are printed via Patient Hub daily
- To provide additional support as and when required by the Band 5
- Orthopaedic Admin Manager during periods of annual leave and sickness.
- To attend monthly local departmental meetings.
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital.Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Tackling Climate Change: Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, search HHFT Climate Action or [email protected].
Detailed job description and main responsibilities
For further information about this role please see Job Description document attached.
If you have any further queries, please do not hesitate to contact us.
Person specification
Training & Qualifications
Essential criteria- Good standard of general education including English Language at GCSE Level A-C or equivalent
- Recognised computer literacy course or equivalent experience
- IT qualifications
- Knowledge of hospital computer systems in particular EPR and Patient Centre
Knowledge & Experience
Essential criteria- Previous outpatient/receptionist experience
- Experience of working in a busy outpatient department/organisation with conflicting demands
- Experience of working in an NHS environment
- Knowledge of internal NHS systems
Skills & Ability
Essential criteria- Good written and verbal communication skills, including excellent telephone manner
- Able to work under own initiative
Our commitment to you:
We are committed to equality and diversity in both the provision of our services and how we recruit and manage our staff. Applications are encouraged from everyone with the necessary attributes for the job, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.
Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.
The paperwork:
- HHFT is committed to putting the safety and care of our patients first – as well as helping us to protect you and your colleagues. Therefore, we would recommend that you are vaccinated against COVID-19 and that you understand that we are treating COVID-19 positive patients within our services.
- Shortlisted candidates will be contacted at least 5 working days before the scheduled interview date. Applications will be submitted directly into our preferred third party recruitment system (Trac). All subsequent information regarding your application will be generated from apps.trac.jobs via email - please ensure to check your junk/spam folders.
- All new staff will be subject to a probationary period covering their first six months in post.
- In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.
- This vacancy may close before the current listed closing date. If you intend to apply you are advised not to delay submitting your completed application.