Service Desk Analyst
IT Service Desk - analyst offering support for a wide array of systems and applications. This role is working within a small team offering IT support for our wider business, which consists of corporate and external customers. Primary support is delivered over the phone remotely.
Location - Crawley Court, Winchester. Role is hybrid between office and home working.
Total Package - Up to £30,000- 2 days a week / 24/7
- 6% pension contribution
- Private Medical
- 25 days annual leave
- Life insurance
- Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
Must Haves:
- Experience of providing IT support
- Proficient in the use of Service Management and diagnostic tools
- Knowledge and experience in supporting business-standard IT systems and technology
Key Responsibilities:
- Provide a single point of customer contact, incident triage, diagnosis and escalation / resolution
- Provide technical support for multiple platforms such as Active Directory, Azure, Vmware, O365, ServiceNow and more
- Deliver first class customer service across all communication touch points
- Ensure service records are kept up to date and are accurate
- Complete tasks under Service Request Management
Qualifications:
ITIL Foundation handy but not essential
Why join Arqiva? We are the undisputed leader in UK TV and radio broadcast and the UK’s leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us.
Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us.
Your wellbeing…. Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work.
Our focus for 2024 is to Win, Grow, Go Faster – find out more, contact us and apply!
Inclusive Arqiva ….Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspiring Women – join and contribute to our active networks