Technical Administrator - ref. b0226003

E: yate@ess-emp.co.uk

Vacancy – Technical Administrator

ESS Employment Ltd are recruiting a Office Administrator for an established client in the packing industry. The candidate will be responsible for overseeing the Office Administration, Sales Support and Accounting Department. This role offers scope for future progression to UK Customer Service Manager.

The role: Technical Credibility & Interventions

• Be technically credible with clients.

• Monitor technicians' service calls.
• Ensure work completion is recorded in ATEN.
• Prepare and plan follow-up actions.
• Schedule interventions and make decisions when needed.

• Select, monitor, and evaluate subcontractors.

Training Organisation

• At the factory.
• In Bristol.
• At the clients site.

• Organise spare parts.
• Manage the SAT workshop: responsible for the workshop and spare parts.
• Oversee demo and courtesy machines, ensuring they are in working condition.

• Answer technical calls or arrange transfers to field technicians with a predefined system.
• Keep records of calls.

• Ensure the quality of on-site work.
• Oversee ATEN system operation for contracts (managed by assistants).

• Support service sales development (contracts & spare parts) – client outreach to secure maintenance contracts.
• Cross-functional collaboration: Ensure the technical team works effectively with other departments (Sales, Engineering, Customer Service) within the subsidiary company.
• Ensure the technical service complies with local laws, regulations, and internal company policies.

• Charismatic.
• Technically credible.
• Experienced in a similar role.
• French speaking would be an advantage.

In order to be considered for the role please email your CV at your earliest convenience to Rachel Hudson – rachel.hudson@ess-emp.co.uk