Housing Coordinator
About the Role
As our Housing Coordinator you will ensure The Angelou Centre’s refuge accommodations continue to be a safe and welcoming safe for women. You will ensure we comply with statutory building, property and Health & Safety obligations. You will be responsible for ensuring health and safety compliance, coordinating repairs and maintenance, managing tenancy-related matters, and supporting the wellbeing of women and children accessing our refuge services.You will also line mange our Refuge and Housing Support Workers and our Haven Finance Officer
Our ideal candidate is someone who;
Is compassionate, non-judgmental and committed to supporting survivors of domestic abuseHas experience of working within property, housing or facilities management
Has excellent knowledge within health & safety, building and property UK regulations
Has line management experience
Role Overview
Contract: Full-time Permanent,with possibility of extension subject to funding
Salary: £30,303 to £35,781.20 (per hour £16.65 to £19.66)
Depending on experience and qualifications
Hours & Days35 hours a week
Monday to Fridays 9am to 5pmAdditional benefits 25 days paid holiday,
employer’s pension contribution of 6%,
enhanced maternity leave
Location: Newcastle upon Tyne
Key Responsibilities
Refuge Management
Ensure that the refuge (dispersed accommodation) provides a safe supportive and welcoming environment in compliance with UK housing laws and the requirements of registered social landlords.To ensure completion of all necessary forms including housing and welfare benefit forms. To liaise with statutory and voluntary agencies and networks, e.g. Housing Benefit -Networks/Housing agencies Action any breaches of leases or tenancy agreements promptly and efficiently to ensure compliance with lease/tenancy obligations.
Proactively address any arrears in a timely fashion and take appropriate action to recover debts.Working as a key part of our management team, supporting the Executive Director with planning, monitoring, evaluation and development planning
Encouraging a positive and supportive environment in the refuge, ensuring that women’s and children’s voices are heard and central to our services
Working in partnership with voluntary and statutory organisations, including Local Authorities and Children’s Social Care and other external agencies, keeping up to date with local resources and services available
Ensuring any safeguarding issues for children or vulnerable adults are raised immediately as per our safeguarding policies
To provide business development support in order to grow and develop The Angelou’s refuge services
Health & Safety
Taking the lead in all Health & Safety issues for the Refuge service, ensuring compliance with policies and legislation, with responsibility for risk assessments, accident reporting, fire safety, repairs and maintenance issues etc, To update policies to align with changing requirements.
To provide technical support on property-related problems.To undertake site inspections and to write follow up reports and action plans.
To maintain the property database.
Line Management
Engaging all team members in regular service reviews to promote best practiceManaging and participating in the on-call support rota, responding to emergencies outside office hours on a rota basis
Ensure staff are fully trained and able to carry out their duties
In order to deliver services effectively, a degree of flexibility is required and the post holder may be required to perform work not specifically referred to above. Such duties however, will fall within the scope of the job at the appropriate grade.This job description will be subjected to review, to ensure that it accurately reflects the duties and range of the post.
Person Specification
Experience & Abilities
Housing/property management experience in a refuge or supported housing settingExperience of line management and project management
Experience of property agreements, drafting and signing them
Experience of risk assessment, fire safety protocols and managing maintenance schedules
Experience in procurement of supplies, consultants and contractors
Experience in site inspections, writing report and action plans
Able to build and sustain external professional relationships
Able to priorities workload and work independently using your own initiative
Knowledge & Qualifications
An excellent knowledge of UK health and safety, fire safety and housing compliance regulations An excellent understanding of UK policies and legislation around domestic abuseGood knowledge of UK adult safeguarding regulations.
A good understanding of confidentiality and anti-discriminatory practice; safe practice and health and safety procedures
Line management or supervisory experience
NEBOSH General Certificate, NVQ Level 3/ 4 in Health & Safety, or IOSH Managing Safety
Values & Approach
Commitment to anti-racist, trauma-informed, and feminist practice.Empathy, kindness, and cultural competence, with a commitment to supporting Black and racially minoritised women
Has a ‘can do’ positive approach with a curious open to learning approach
Able to work flexibly and respond to crisis situations with a trauma-informed approach
Has a commitment to shared responsibility in a team context approach
Willingness to undertake training and show a commitment to continuous personal development, reflecting on own practice with a willingness to make changes if needed
Desirable Criteria
Experience in business developmentValid UK driver’s license and access to a car
Skilled in financial management and able to project financial reports
Experience in crisis management
Experience working in the VAWG/Women rights sector
An excellent understanding of domestic abuse and of UK policies and legislation around domestic abuse