2nd Line Support Analyst
Grade 8 - £32,076 to £34,834 per annum
Hours37 Hours per week
ContractPermanent
LocationCastle House, Newcastle-under-Lyme
About the job
Our vision at Newcastle-Under-Lyme Borough Council is to make the borough a place where people enjoy good jobs, lively communities, and high-quality services. We’re dedicated to improving the lives of our residents through creative and effective public services.You’ll join our team at a key point in this transformation journey, as we reshape our services, adopt new ways of working and use new and advanced technologies.
As a 2nd Line Support Analyst, you will provide technical assistance and troubleshooting for a wide range of the Council’s systems, such as applications, software and hardware. Utilising a strong background in providing 2nd line support for a range of technology systems, including Windows 10/11, Microsoft 365, Active Directory (Entra ID) and Azure
You’ll be able to diagnose and resolve complex issues quickly and effectively, using your analytical and problem-solving skills. You will also have excellent communication and interpersonal skills, as you’ll be liaising with users, colleagues and external suppliers
If you’re ready for a new opportunity and want to work together to drive the design, delivery and continuous improvement of our ambitious transformation programme, we'd love to hear from you!
RequirementsExperience of a range of ICT mainstream applications
Trained in at least one area of desktop, applications, network, servers.
Trained to have a good understanding in at least two areas of desktop, applications, network, servers and cloud applications.
Management of Microsoft AD, Entra ID and other authentication/user management systems.
Please see Person Specification for a full list