Chief Executive Officer (DVLA)
DVLA
Chief Executive
Salary: c£135,000Location: Swansea
The Driver and Vehicle Licensing Agency (DVLA) keeps complete, accurate registers of drivers and vehicles and makes them as accessible and flexible as possible to those who use them. These registers are important to DVLA, the police and others and help keep the UK’s roads some of the safest in the world.We are responsible for maintaining over 52 million driver records and more than 46 million vehicle records. Last year we handled more than 4 billion interactions, with 84% of those conducted through digital channels. We are also responsible for the collection of Vehicle Excise Duty, with more than £7.8 billion collected last year. We also offer personalised registrations for sale and collect more than £300 million every year on behalf of the Treasury.
We are a leader in UK government for providing modern, flexible, digital services.
We’re now looking for an exceptional Chief Executive to lead us to the next stage of our journey, to fully complete our digital transformation and prepare us for fundamental changes in the motoring environment.
This role requires an outstanding, inspiring leader with experience in a large, complex delivery organisation, who is motivated by delivering excellent customer services. People leadership will be at the heart of your skill set and you will have experience developing a motivated and engaged team, all with a strong commitment to diversity and inclusion.Strategic and commercial, you will also be able to drive what good looks like in delivery. You will also be able to advocate for your organisation in a broad stakeholder landscape, building constructive and trusted relationships.
If you’re successful, you’ll have the opportunity to lead us in delivering our ongoing transformation and shape and lead the way in how the public access government services.
If you have the skills, experience and ambition that we’re looking for, then we want to hear from you.
The Civil Service is committed to becoming the most inclusive employer in the UK. We are committed to understanding, respecting and representing as broad a range of views and backgrounds as we have in UK society. We know that diverse perspectives and experiences are critical to an effective, modern Civil Service.
Further information is available at http://www.gatenbysanderson.com/job/GSe115095.
Applications (CV and supporting letter) should be submitted via the website by no later than 23:55 on 13th November 2024 .
Purpose of role
The Chief Executive is responsible and ultimately accountable for the resources, performance and development of the Driver and Vehicle Licensing Agency (DVLA) and for the achievement of the Strategic and Business Plans, including targets agreed with the Secretary of State.
This is a substantial leadership, delivery and business transformation role.
Key responsibilities- Provide strategic and operational leadership, in particular, lead the continued development and transformation of DVLA with and through leadership of the Senior Executive Team and Board, delivering key strategic ambitions, priorities, business plans and major projects on time and to budget.
- Deliver high quality services to our customers that meet their expectations and needs, maintaining DVLA excellence in customer service, service availability and performance.
- Develop and promote the future strategic direction of DVLA, including its role in delivering motoring services, working in partnership with the Chair, Board and Executive team members and within the framework of departmental and government policy.
- Act as the Accounting Officer, responsible for signing of the agency’s accounts and for the annual collection of some £8 billion of vehicle excise duty, annual income of some £670m from all sources and an annual operating expenditure of £520m. Manage the agency’s resources to deliver the agreed business plans, while at the same time managing risk and securing continued value for money and efficiency.
- Provide inspiring, confident and empowering people leadership to DVLA staff and in the wider Civil Service. Champion DVLA values, culture change and service excellence. Ensure that staffing resources and structure are able to embrace change and evolve to meet future demands and ways of working.
- Manage and maintain effective relationships with a wide range of key stakeholders at senior level, including Ministers, DfT colleagues, other government departments, the police, courts, local authorities, industry and lobby groups and trade unions.
- Participate as a member of the DFT Motoring Future Forum to promote development and implementation of joined up policy work relating to motoring now and in the future.
- Maintain effective local community relationships and contribute to local affairs as a major employer in the region.
You will have line management responsibility for seven direct reports: Director of Operations and Customer Service; Director of Finance; Chief Technology Officer; Director of Commercial; Director of Strategy, Policy and Communications; Director of Human Resource and Estates; and Head of CEO Office.