IT Service Manager
Milton Keynes
We are currently seeking an IT Service Manager to work with our Public Sector client.
Excellent day rate Outside IR35
Location: Hybrid – Milton Keynes
Excellent day rate Outside IR35
Location: Hybrid – Milton Keynes
9 month contract
The ideal candidates will have a proven Service management background with Active SC clearance with the following skillsets/experience:
The purpose of the Service Management Capability (SMC) is to ensure the quality, effectiveness and efficiency of service delivery within the portfolio; this is achieved through monitoring performance and leveraging best practices. The SMC should always act in the best interests of the client and the customer, positioning as an escalation point and being accountable for ensuring smooth, consistent service delivery.
- Customer service management
- Service management
- Governance
- SLA/OLA management
- Risk management
- Resource management
- Operational management
- Incident management
- Problem management
- ITIL Expert (V3) or ITIL Managing Professional (V4) Qualified
- 5+ Years working within an IT Service Management environment
- Knowledge of SLAs/OLAs/Contracts and their relationships
- Working use of Microsoft Productivity Tools - Excel, Word, PowerPoint etc
- Experience of managing complex stakeholder groups with differing requirements and priorities
- Ability to deliver and continually improve high quality management information and reports, including delivery to senior stakeholders
- Knowledge of ServiceNow and other Service Management toolsets
Desirable:
- Experience of working within Government, ideally with a background in Defence, National Security, or with the FCDO
- Experience of Process definition, administration, measurement, management and audit, namely on ISO9K, 20K & 27K
- Experience working within a matrix environment
Hays Specialist RecruitmentMilton Keynes
Role Overview
Our client is seeking additional IT Service Management support to enhance service delivery. This opportunity involves two roles, each crucial for ensuring the quality, effectiveness, and efficiency of service delivery.
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