T&O Outpatient Waiting List - Co-ordintor | University Hospitals Coventry and Warwickshire NHS Trust

An exciting opportunity has arisen for an enthusiastic, reliable and highly motivated individual to join our dedicated team at University Hospitals Coventry & Warwickshire, as a band 3 Outpatient Waiting List Co-ordinator.

You must have experience of managing an outpatient waiting list.

You will be part of a large clinical team providinga specialised, comprehensive and patient-centred clinical administration and secretarial service to the Trauma and Orthopaedic Team in accordance with department and Trust guidelines, policies or procedures.

It is essential the successful candidate enjoys working with people and has a genuine interest in patient care. You must have excellent communication and organisational skills, work well as part of a team, but also have the ability to use your initiative and work individually.

To ensure all routine and/or urgent appointments are effectively and successfully booked within a prompt timescale as appropriate, and a proper record is maintained.

To manage the Outpatient Waiting List along with two colleagues and book appointments as appropriate, validating errors and monitoring trends. Creating outpatient waiting list entries and adding referrals in a timely fashion.

Monitor outpatient utilisation reports and data quality issues pertaining to outpatient clinics. Assist the Ops and Performance Manager in improving outpatient utilisation.

To action ad hoc clinic changes for the Admin Team.

Monitor ERS, referrals and Advice and Guidance requests.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

1. Toensureallroutineand/orurgentappointmentsareeffectivelyandsuccessfullybookedwithin a prompt timescale as appropriate, and a proper record is maintained.
2. TomanagetheOutpatientWaitingList along with two colleaguesandbookappointmentsasappropriate,validatingerrorsandmonitoringtrends. Creating outpatient waiting list entries and adding referrals in a timely fashion
3. Monitoroutpatientutilisationreports and data quality issues pertaining to outpatient clinics. Assist the Ops and Performance Manager in improving outpatient utilisation.
4. Monitor ERS, referrals and Advice and Guidance requests.
5. To action ad hoc clinic changes for the Admin Team.
6. To maintain accurate and up to date internal computer systems and to retrieve and generate informationtoassistintheeffectiveorganisationofallpatients/customersinaccordancewithlocal and national policies and targets.
7. To undertake general office duties such as typing, photocopying and uploading/downloadinginformationto/fromexternalagenciesefficientlyandeffectively. Toreview stationary levels and inform appropriate person when necessary.
8. To maintain efficient office management system/procedures to enable the department/clinical teamtooptimise theircustomer/patientcarebyensuringthatthedataenteredontothesystemsis accurate, complete and up-to-date, identifying issues and acting accordingly.
9. Support new team members by demonstrating and explaining routine dept practices and procedures,undertakingappropriatetraininganddevelopmentwithnewandexistingstaffensuring standards of practice are maintained at all times.
10. Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collectedandinputaccuratelyin linewithTrustguidelines.ThesesystemsmayincludeEPR, CRRS, Choose and Book and Insite reporting.
11. Provideappropriatecoverintheabsenceofothermembersoftheteam.

For further details please see the attached job description.

This advert closes on Thursday 3 Oct 2024