Point of Entry Mental Health Practitioner - ref. m574703
NHS Jobs Swindon
Key Responsibilities 1. Be the Voice of Compassion:Answer incoming calls with a compassionate and professional demeanour. Treat each caller with the utmost dignity and respect, creating a welcoming and safe space for those in need. 2. Guiding Wellness Through Needs Assessment:Skilfully assess needs on the phone to ensure individuals receive the immediate care they require.
3. Empowering First Point of Entry:As the gateway to S&G Mind, complete needs assessments and vital documents, such as safety planning, setting the foundation for holistic support and care. 4. Rapid Response to Urgent Care:Swiftly identify and respond to situations where urgent care to the caller is required or others, ensuring a prompt and effective resolution.
5. Seamless Transitions to Help:Master the art of referrals, guiding callers to the most suitable services within S&G Mind or externally. Provide a warm handover to minimise the emotional burden on the caller. 6. Timely Voicemail Care:Respond to voicemails promptly, ensuring that no one is left without the support they need, even during busy periods.
7. Nurturing Continuity of Care:Initiate follow-up calls when appropriate and establish connections with professionals involved in the caller's care, offering seamless support and collaboration. 8. Lifesaving Skills in Action:Receive training in Mental Health First Aid (MHFA) and Suicide First Aid, applying these essential skills to assist individuals in crisis.
9. Community Wellness Advocate:Promote the telephone line service to the local community and partner organisations, expanding the reach of vital support. 10. Collaborative Excellence:Work closely with colleagues to ensure efficient internal systems, maintain records, and uphold GDPR compliance, contributing to the organisation's seamless operations.
3. Empowering First Point of Entry:As the gateway to S&G Mind, complete needs assessments and vital documents, such as safety planning, setting the foundation for holistic support and care. 4. Rapid Response to Urgent Care:Swiftly identify and respond to situations where urgent care to the caller is required or others, ensuring a prompt and effective resolution.
5. Seamless Transitions to Help:Master the art of referrals, guiding callers to the most suitable services within S&G Mind or externally. Provide a warm handover to minimise the emotional burden on the caller. 6. Timely Voicemail Care:Respond to voicemails promptly, ensuring that no one is left without the support they need, even during busy periods.
7. Nurturing Continuity of Care:Initiate follow-up calls when appropriate and establish connections with professionals involved in the caller's care, offering seamless support and collaboration. 8. Lifesaving Skills in Action:Receive training in Mental Health First Aid (MHFA) and Suicide First Aid, applying these essential skills to assist individuals in crisis.
9. Community Wellness Advocate:Promote the telephone line service to the local community and partner organisations, expanding the reach of vital support. 10. Collaborative Excellence:Work closely with colleagues to ensure efficient internal systems, maintain records, and uphold GDPR compliance, contributing to the organisation's seamless operations.
11. Compliance and Quality Assurance:Execute all tasks in alignment with S&G Mind's policies and procedures, staying up to date with current legislation and quality standards. 12. Continuous Learning and Contribution:Actively participate in internal and external Multi-Disciplinary Team (MDT) meetings, seek supervision, engage in appraisal processes, and commit to ongoing training and development, ensuring your personal and professional growth.
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are looking for a Mental Health Practitioner to join us, based in Swindon.
We work closely alongside and liaise with the Getting More Help Teams on supporting children, young people (CYP) and their families experiencing complex mental health needs.
Our CYP...
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