DWP HEO - Operational Delivery Leaders, Southern England
Universal Credit is at the heart of the governments welfare agenda – designed to simplify the benefit system by bringing together a range of working age benefits into a single payment whilst supporting customers to find work. The service – made up of c45,000 colleagues provide support through an extensive network of jobcentres who provide face to face labour market support.
DWP is looking to fill 45 Universal Credit HEO Operational Delivery Leader roles across the South East and South West. The roles available are for Work Coach Team Leaders and Jobcentre Customer Service Managers and will be based in a Jobcentre within in the Districts.However, some travel may be required across District. Please note these are office based roles and are not suitable for Hybrid working.
We welcome applications from candidates who demonstrate inspirational and resourceful leadership to help drive performance and deliver a positive and efficient service to our customers.
Standard promotion rules will apply and successful candidates will be placed on the pay scale and terms and conditions of DWP.
UC Operational Managers are responsible for coaching, leading and building the team to achieve national performance measures. They will achieve this by:
Creating an inclusive team environment, embracing different individual needs, views, and ideas.
Motivating, developing, and encouraging teams and undertaking regular performance reviews.
Identifying risks to performance and ensuring continuous improvement by ensuring colleagues are capable and empowered to build their skills and confidence.
Identifying priorities to ensure the delivery of your and others’ objectives.
Monitoring and improving the quality of the customer experience.
Suggesting continuous improvement ideas themselves and encouraging and enabling their people to suggest and implement continuous improvement activity and innovation.
A focus on building collaborative working relationships with internal and external stakeholders, partners and organisations to deliver excellent service.
Being an active member of the Leadership Team, providing visible and effective leadership taking a personal lead in engaging with and communicating key messages and implementing corporate changes.
Roles will be office based with travel across each respective District(s) expected.
For further information please see Candidate Pack.