Fleet Workshop Controller - ref. l05680023

Fleet Workshop Controller

Start date: ASAP

The Opportunity

The world’s pre-eminent super-luxury automotive brand. Our base is in Goodwood, near Chichester, West Sussex, and comprises of our global headquarters and Global Centre of Luxury Manufacturing Excellence.

It is only when expertise, highly professional processes and enjoyment of work are united that we can shape the future together.

The Fleet Workshop Controller will manage the fleet workshop facility, ensuring efficiency and quality of workmanship.

• Plan the daily workload of technicians to maximize workshop efficiency and reduce downtime.
• Ensure business targets are met, oversee workshop operations, mentor associates, and identify training needs.
• Safeguard work quality, provide feedback to improve plant quality.
• Procurement of workshop equipment, materials, supplies, and parts.
• Ensure warranty claims are submitted on time and invoicing of closed job cards.
• Implement regular quality meetings and ensure smooth workshop operations.
• Ensure compliance with company policies, including Health & Safety and Environmental.
• Act as liaison between workshop and ML-V function to reduce warranty costs.
• Support regional staff, customer relations, and dealer for customer vehicle repairs.
• Further develop DMS to prepare reports on workshop figures.
• Plan and execute vehicle upgrade process with plant and sales departments.
• Develop workshop facilities to meet increasing demands.
• Provide customer advisory and maintain high levels of customer service.
• Manage workshop performance to achieve KPI targets.
• Manage and plan workshop/support resources to fulfill work requirements.
• Support the department team and ensure timely completion of all work.
• Analyze procedures and identify opportunities for process improvement.

• E University degree in automotive engineering or related field.
• Professional experience in automotive workshop management.
• Strong knowledge of automotive repair and maintenance processes.
• Excellent problem-solving and decision-making skills.
• Proficient in using relevant software and IT systems.
• Effective communication and interpersonal skills.

• Competitive hourly rate along with annual performance related bonus
• 35 days annual leave (including bank holidays)
• Access to subsidised restaurant
• Hybrid parking onsite

#4651009 - Mohamad Mohamadasif