Property Liaison Officer

About Our Client

Our Client is is an exciting and rapidly growing business, which provides high-quality, purpose-built single and multi family housing for the private rental market

• Manage a portfolio of rental properties to a high standard.
• Build open and positive relationships with clients.
• Onboard new clients and property portfolios
• Add new landlords, properties, tenants and tenancies to our property management system.
• Be alive to what you can do to help your team meet its KPIs wherever possible.
• Manage the maintenance of rental properties in line with legal requirements.
• Ensure hard and soft copy data and emails are effectively managed and that the property management system is always up to date.
• Deal with landlords' and tenants' queries verbally and in writing
• Manage the registration and release of tenancy deposits.
• Manage the portfolio's arrears levels and credit control procedures, taking steps to meet agreed targets and understand reasons for variations.
• Keep landlords updated about issues relating to the management of their properties.
• Apply our policies and procedures consistently and comprehensively.
• Keep key information in house systems accurate and updated.
• Keep Tenants in the loop about issues relating to their property and tenancy

• 12 months experience in a customer-facing role.
• Willing to be out on site and travelling 5 days per week
• A good standard of education with strong numeracy and literacy skills
• The clear thinking and confidence to influence others and make sound business decisions.
• Experience in managing relationships with internal and external stakeholders.
• The kind of flexible, positive attitude that makes for excellent service and teamwork.
• The ability to communicate clearly and confidently in writing and verbally.
• Great, consistent attention to detail of the kind legal documents demand
• A desire to develop astonishingly good customer service skills.
• The ability to manage their workload, prioritise tasks and use time productively.
• A natural capacity to use their initiative, solve problems and fix things.
• A willingness to learn and develop their skills and knowledge.
• Eligibility to work in the UK and everything it takes to complete pre- employment screening successfully.And, ideally, but not vital:· · Experience in a property lettings or management role
• · Some experience of using property management systems
• · An ARLA qualification - or working towards oneNOTE: Driver's license and access to car in REQUIRED

• Base salary, plus monthly car allowance AND 10% bonus quarterly (DOE)
• Monday to Friday position - NO WEEKENDS OR EVENINGS!
• Supportive working environment with room for progression
• Opportunity to manage your own portfolio of properties and take control of your career