Customer Service Advisor
Salary: £22,000 - £22,500 per annum
Job Types: Full-time, Permanent
Schedule: 9am - 5:30pm
Location: East Sussex
Job purpose:
The role entails providing customer support duties, which include interacting with customers to provide information about an organization’s products and services, etc.It also involves successfully managing inbound and outbound calls, sometimes on multiple lines phone system; this may include handling different topics, following communication scripts, and being a contact point between customers and the company.
The candidate will learn each of our client's service delivery lines.
Key tasks & Responsibilities:
Manage all aspects of client onboarding including data entry, answering the phone, outbound calling, and receiving email correspondence; maintaining referral sourceinformation and log, and data input into appropriate database. The duties also include communicating with the sales team and finance team to validate client information. Responsible for coordinating, collecting, and imputing all patient information and new client set-ups into a customer information system.
H&S Responsibilities:
- To work in line with duty of care to self and others.
- Ensure our client's compliance with H&S regulation and company practice
Environmental Responsibilities:
- To ensure own role is managed in line with Environmental policies.
- Ensure ASE’s compliance with environmental regulation and company practice.
Education/Qualification Standard:
- Good standard of GCSE Grades
Knowledge/ experience required for role:
- A background in healthcare, optical care or insurance customer service is preferred
- Excellent customer service and problem-solving skills
- The ability to work both independently and as part of a team, and time-management and organizational skills.
- Exceptional verbal and written communication, interpersonal, and active-listening
- Phone handling skills, as well as the ability to prioritize issues and respond accordingly.
- Good standard of computer literacy
- Training will be provided
internal ASE Customer relations/support team members.
Key external relationships: Development and maintenance of relationships withcorporate customers and their employees
Working base/ travel: Office based, however Friday is a discretionary work from homeday
- Responding to customer inquiries and resolving issues promptly
- Building and maintaining strong relationships with customers
- Working as part of the customerservice team to achieve departmental targets
- Providing product...
a personable, motivated and enthusiastic CustomerServiceAdvisor to join our expanding team (Company Owned Dealers). Operating from our bustling hub based in Bromley, you will play a vital role in contacting & assisting customers with all enquiries related...
About Our Client
Our client is a leader in the manufacturing sector and searching for a customerserviceadvisor to join their team. They are known for their commitment to quality and innovation, offering a diverse range of products...