Customer Service Executive

We are recruiting for a Customer Service Executive to join a well established manufacturer supplying the commercial catering industry based in Stirling. This is a permanent position working Monday to Friday 9am-5pm/ 8.30am-4.30pm (37 hours per week) offering a salary up to £26,000 per annum plus excellent benefits!

As Customer Service Executive reporting into the Customer Service Manager you will be part of a team of 5 in total providing a complete account management service, from enquiry through to dispatch and after sales service working hand in hand with our external sales team. Your main duties will include:

• Answering calls and queries accurately and consistently from customers within your specified accounts
• Build and maintain a solid relationship with your customers remaining polite, diligent, positive and professional at all times demonstrating knowledge and building customer confidence.
• Ensure accuracy of all customer details and all communication is correctly recorded on computer system.
• Offer guidance and assistance/rectification to matters raised and to understand the scope of problems.
• Manage customer expectations through clearly explaining the situation, next steps and potential outcomes.
• Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your line manager.
• Contribute to improving the business, protecting, and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change.
• Coordinate, plan and execute distribution operations.
• Work with logistic partners to coordinate booking slots, pick-ups and delivery activities.

We are really keen to hear from applicants with the following skills and experience:

• Previous experience within a telephone based Customer Service role ideally from within manufacturing, logistics or production
• Confidence to communicate and build strong relationships with customers
• Ability to work within a fast paced and targeted environment
• Good IT skills including Excel, and any knowledge of Salesforce or SysPro would be advantageous
• Your own transport is required due to the location of the site

Benefits:

• 34 days annual leave
• Cycle to Work Scheme
• Benefits Portal with retail discounts
• Pension Scheme
• Life Assurance
• Free Secure Onsite Parking
• Career Development Opportunities

Please apply today or call us to discuss this Customer Service Executive role in more detail!

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.