Senior Program Manager, Real Estate Technology Strategy
Senior Program Manager, Real Estate Technology Strategy
Job #: req29968Organization: World Bank
Sector: Facilities Management
Grade: GG
Term Duration: 3 years 0 months
Recruitment Type: International Recruitment
Location: Washington, DC,United States
Required Language(s): English
Preferred Language(s):
Closing Date: 11/18/2024 (MM/DD/YYYY) at 11:59pm UTC
Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development.With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.
Visit www.worldbank.org.
Global Corporate Solutions and Corporate Real Estate
Reporting directly to the Managing Director and Chief Administration Officer (MDCAO), Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services (such as food services, printing, travel, conferences, and translation and interpretation).
GCS's Corporate Real Estate (GCSCR) division plays a crucial role in supporting WBG legal entities (IBRD, IDA, MIGA, and ICSID) by developing and operating their real estate demands worldwide. GCSCR's primary purpose is to create safe, cost effective, sustainable, and functional real estate solutions, enabling business units to perform their work program in line with the WBG's mission to create a world free of poverty on a livable planet.
To achieve its purpose, GCSCR led by the Senior Manager, is structured into three divisions: (i) HQ Real Estate Development and Management (GCSHQ), which covers facilities based in Washington, DC, (ii) International Real Estate (GCSIR), responsible for facilities located overseas, and (iii) Corporate Real Estate Center of Excellence (CoE) which serves as a central hub of expertise driving operational excellence, enhancing efficiency, and ensuring the successful execution of initiatives.
GCSCR is comprised of approximately 100 staff, leverages over 500 contractors, and manages an annual facilities capital investment plan of about $155 million globally. GCSCR works closely with the Regions on the Bank's more than 190 locations.
Job Description
The Senior Program Manager, Real Estate Technology Strategy will be a key member of the CoE team. This role serves as a Subject Matter Expert (SME) and is responsible for the strategic oversight, implementation, and management of the technology systems and tools that support corporate real estate and facilities operations.This role ensures the integration and optimization of systems such as Integrated Workplace Management Systems (IWMS), Building Management Systems (BMS), Computer-Aided Facility Management (CAFM), and other workplace technologies. The SME will collaborate with various departments to deliver solutions that align with business goals, enhance productivity, efficiency, consistency, and improve the user experience across the real estate portfolio.
The position is based in Washington DC and will report to the Manager, CoE.
Duties and responsibilities include, but are not limited to:
Expertise and Guidance:- Serve as the SME on real estate technology systems and tools that support the delivery of the corporate real estate program, including transaction management, project management, and facilities management.
- Provide strategic advice and practical solutions to improve existing systems and implement new technologies.
- Stay updated on industry trends, emerging technologies, and best practices to ensure cutting-edge solutions.
- Develop, document, and maintain standard operating procedures (SOPs) for real estate technology systems and tools.
- Collaborate with other SMEs and real estate service delivery teams to integrate technology into real estate processes, promoting consistency and standardization across all real estate disciplines, projects and operations.
- Lead the selection, implementation, and optimization of technology systems and tools, including IWMS, CAFM, BMS, and other workplace technologies, ensuring alignment with overall business objectives.
- Lead the funding and acquisition of technology systems and tools, liaising with various teams, including Budget, IT, and Procurement, preparing governance and RFP documentation.
- Plan and execute the roll-out of technology and systems, engaging with facilities and project managers.
- Conduct regular assessments of existing systems and recommend improvements or new solutions.
- Maintain relationships with vendors, providing feedback, coordinating maintenance and upgrades, licenses, and implementations.
- Develop and deliver training programs for staff on effectively using real estate technology systems and tools.
- Provide ongoing support and troubleshooting for system users.
- Create user manuals, guidelines, and other training materials.
- Work closely with project managers, facilities managers, IT, and other stakeholders to ensure effective alignment and integration of systems and processes.
- Facilitate communication between departments to enhance collaboration and efficiency.
- Act as a liaison between the CoE and other functional areas, facilitating communication to enhance collaboration and operational efficiency.
- Monitor the performance and effectiveness of real estate technology systems and tools, developing metrics and KPIs to assess success and identify areas for improvement.
- Prepare and present regular reports to senior management on system performance, process improvements, and technology utilization to ensure transparency and accountability.
- Master's degree or equivalent degree in a relevant field such as Management Information Systems, Information Systems, Computer Science, Data Science, or Busine