Business Unit Support Administrator - Band 4
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Our values guide everything we do. They are:
- Patient-centred – Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
- Safety – Following ULTH and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
- Excellence – Striving to be the best that we can be. Innovating and learning from others.
- Compassion – Caring for patients and their loved ones in ways we would want for our friends and family.
- Respect – Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.
If you believe in them too, then you are ready to join the ULTH team.
We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties.We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.
Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
So, what is in it for you?- Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.
Types of flexibility could include:
- Part-time - less than 37.5 hours per week.
- Off-site/remote working - working from home or other sites for part or all the week.
- Compressed hours – usually full-time hours but over fewer days or shifts.
- Staggered hours – having different start and finish times.
- Set shift patterns – to allow for predictability
- NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
- Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
- Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.
- Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
- Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
- Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
- Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
- Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.
Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.
Job overview
PLEASE NOTE; The start date for this post will be no earlier than May 2025
An exciting opportunity has arisen within the Surgical UTOO (Urology, Trauma & Orthopaedics and Ophthalmology) Division for a conscientious and enthusiastic Business Unit Support Administrator. This post will play a pivotal role in the delivery of Ophthalmology services by providing high quality person centred care to our patients.This role within Ophthalmology contributes towards improvement of performance and systems, the management of the Ophthalmology rotas and line management of the Ophthalmology Failsafe Officers.
To ensure patient target lists or inpatient/outpatients are checked/updated daily by liaising with medical secretaries and Choice and Access Department. To ensure that if problems with the above arise, these are brought to the attention of the Operational Service Manager/Service Manager/Support Manager and in their absence the Business Manager To keep up to date with changing information technology systems to facilitate efficient data collection and efficient use of resources, to liaise with the information department to ensure that PTLs are populated correctly.To provide an accurate and efficient Risk Management administration service to the Business Unit Management Team.
- Service – Ophthalmology
- Hours – Full Time
- Site – Boston/Lincoln
- Flexible working hours (Between 8am-6pm)
Main duties of the job
This post is full time at 37.5 hours a week with the position to be based at Lincoln or Boston, (depending on candidates preferred site) with 1/2 days travel a week to other sites.
Candidates must possess excellent communication and negotiation skills with tact and diplomacy at all times. Experience of working with people in a patient or customer faced environment and being adaptable to change are essential. Candidates must also possess A level English OR equivalent experience with good written communication.A Foundation Management qualification is desirable as is knowledge and experience of managing access targets within the NHS.
The successful candidate will also have the following skills;- Experience of finding solutions to complex problems
- Experience of data collection
- Excellent verbal and written communication skills
- Adaptable to change
- Readiness to try new things
- Ability to understand the importance of governance issues within the Trust
This position is a great opportunity for those who wish to progress in their career or who simply have a passion for Ophthalmology. We offer many training opportunities to develop members of staff who want to progress further in the organisation.
Working for our organisation
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area.It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire.Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Detailed job description and main responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Don’t miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person specification
Qualifications
Essential criteria- A Level English or equivalent level of experience
- NVQ Level 4 or demonstrate experience in admin procedures/IT Systems
- Foundation Management Qualification
- Customer care qualification
- Train a trainer qualification
- Advance Excel
Previous Experience
Essential criteria- Experience of finding solutions to complex problems
- Experience of developing policies and procedures
- Delivering training to a wide range of staff
- Experience of data collection and presentation of information
- Experience of working with people in a patient or customer environment
- Managing waiting times target
- NHS Experience
- Experience of handling complaints or risk management
- Experience/Knowledge of RTT Pathways
Knowledge, Skills, Aptitudes
Essential criteria- Excellent verbal and written communication skills
- Listening, negotiating and report writing skills
- Ability to communicate effectively at all levels
- Tact and diplomacy
- Knowledge of access targets within the NHS
- Knowledge of trust complaints procedure
- Knowledge of patient database
Specific Requirements
Essential criteria- Ability to work under pressure and as part of a team in a demanding environment
- Adaptable to change
- Ability to recognise when to seek appropriate assistance from colleagues
- Understanding the importance of governance issues within the trust
- Conscientious in standard of work produced
- Readiness to try new things
- Excellent understanding of the importance of information and CG
We will continue to promote equality and challenge discrimination in all service provision, recognising and meeting the needs of the diverse communities we serve. We will strive to provide an environment in which people want to work and to be a model employer leading in good employment practice.
We are a People Promise exemplar site, for more information on the NHS People Promise - NHS England » Our NHS People Promise
As a responsible employer ULTH would encourage staff wishing to join the Trust to take up the COVID vaccination as this continues to remain the best line of defence against COVID19
Please note that we do not accept CVs.
Due to the high volume of applications we receive, ULTH reserves the right to close this advert prior to the closing date.
No DBS fees to pay: Successful candidates will have DBS applications applied for & paid by ULTH where applicable. There is no requirement to reimburse ULTH for this cost.
We welcome applications from the UK Armed Forces Community. On the application form please tick “Member of the Armed Forces Community” if the below applies to you.
You are:
- A Service Leaver
- A Veteran
- A Military Reserve
- A Cadet Force Adult Volunteer
- Partner/Spouse of those Serving NB: partners/spouses are only eligible whilst their partner is serving in the Armed Forces