Service Desk Administrator
Location: Burnham (Work from home and office)
Dynamic Resourcing Services Ltd has been established since 2006 and specialises in Workplace Support.We have a number of Blue-Chip clients within Manufacturing, Distribution and Facilities Management who have multiple sites nationally.
We require an experienced Service Desk Coordinator (Mainly working from home and occasional office-based working) to provide support to the Operations Team.
Service Desk coordinator Basic Duties:- Receiving orders and responding to queries and requests via chat, email, or phone with Client and Contractors
- Raise Orders and book with contractors.
- Organise attendance with sites/clients
- Liaise with contractors/clients whilst works are ongoing
- Following up with client to ensure work is completed to satisfactory level.
- Chase for any reports/invoices to Close job
- Logging jobs on to the CRM system
- Send quotes to clients as per request
- Updating jobs status on a daily basis
- Compiling supplier invoices
- Complete weekly costing for orders
- Keeping rapport and relationships with both contractors and clients
- To report to and follow instructions from senior management.
Must be willing to work on company software’s, training will be provided.
Skills and Qualifications required:- Strong Computer Skills ie, Microsoft word and excel.
- Good communication skills.
- Good customer service skills
- Work on own initiative and as part of a team
Ideally someone with previous working experience within the Facilities Services Industry or Property Maintenance would be an advantage.
Hours of Work: 8.30am to 12.30pm ( Monday to Friday )Rates of Pay: up to £13.00 per hour
This could become a full time job for the right calibre of candidate.
Immediate Start and weekly paid
Job Description
Our Client is a retail technology software company.
They are urgently looking to recruit a ServiceDesk Manager with at least 3 to 5 years commercial helpdesk support experience.
Key skills required:
- Supporting various teams...
What you will be doing
Do you have a passion for customer service and Technology? We are looking for someone to join our ServiceDesk team in our London office. You will be responding and providing triage for technical requests from the team here...
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