Administrator/Typist | Mersey and West Lancashire Teaching Hospitals NHS Trust
2 x 37.5 hours
To provide administrative support to health professionals within the department and to provide a customer focused service to patients and their families, ensuring that services are delivered smoothly and effectively.
To support the work of panels with respect to all administrative requirements, to copy type/audio type medical reports and general correspondence as required.
The successful candidate will need to provide relief cover at other locations as requested by team leader.
Please note, this vacancy may close early should a sufficient number of applications have been received.
A Standard DBS is required for this post.- To provide administrative support to health professionals within the department and to provide a customer focused service to the users of the clinics, ensuring that services are delivered smoothly and effectively.
- To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate.
- To administer clerical work, including arranging appointments and clinic organisation.
- To ensure stocks of office supplies and medical equipment via use of the Purchase Ordering system
- To support the work of panels with respect to all administrative requirementso copy type/audio type medical reports and general correspondence as required.
- To provide relief cover at other locations as requested by team leade
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients.We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
- To provide administrative support to health professionals within the department and to provide a customer focused service to the users of the clinics, ensuring that services are delivered smoothly and effectively.
- To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate.
- To administer clerical work, including arranging appointments and clinic organisation.
- To ensure stocks of office supplies and medical equipment via use of the Purchase Ordering system
- To support the work of panels with respect to all administrative requirementso copy type/audio type medical reports and general correspondence as required.
- To provide relief cover at other locations as requested by team leader
- To attend and administer duties relating to panels for children with special needs, ensuring the administrative function is provided in a timely fashion. Liaising with internal services and partner agencies, when necessary, as directed
- To take part in staffing a central booking system to ensure an efficient approach to appointment management, to include the preparation and arrangement of appointments, including inputting of referrals ensuring all clerical work resulting is dealt with in a timely manner.
- To carry out general reception duties where required maintaining a neat and tidy reception environment.
- To display and ensure availability of information resources at reception with an adequate and attractive display to include distribution and collation of all patient surveys.
- To undertake, independently, routine duties for the team e.g. the booking and sending of appointments, re-organising cancelled appointments, organising referral lists with knowledge of priority level as issued by the team lead
- To scan records as required and maintain an effective photocopying, filing and archiving system including records management in line with Trust policy.
- To book clinic and meeting rooms within the premises and keep room availability updated as appropriate
- To update and maintain clinical diaries as requested, dealing with any related correspondence
- To deal with all internal/external mail and redistribution to relevant department
- To prioritise workload to meet agreed timescales.
- To travel to clinics within the boundaries of St Helens to provide administrative support to the services as delegated by the Team Leader
- Deal with telephone enquiries and liaise with team members and other agencies, e.g. social services, education staff, parents as necessary. This will involve both written and verbal communication and often requires tact and a reassuring attitude.
- To work within the office setting and deal with interruptions whilst completing the planned work.
- To collect and submit data for the Trust within timescales, in conjunction with team leader.
- To occasionally collate data/audit for teamwork.
- To report any faults, defects or building defects
- Know about the range of physical abuse, emotional abuse, neglect and sexual abuse.
- Be able to recognise signs of abuse appropriate to role and what action to take.
- Know what to do if concerned that a child is being abused.
- Know about the Trust’s local policies/procedures.
- Understand the importance of sharing information, how it can help and the dangers of not sharing information.
- Be able to recognise signs of child abuse as this relates to their role. e.g. observe inappropriate parenting, an unusually quiet and withdrawn child etc.
- Be able to seek advice and report concerns, ensuring that they are listened to.
This advert closes on Friday 18 Oct 2024