Shop Team Member
They also ensure our bagel sandwiches are prepared, packaged to thehighest possible standards, whilst complying with all quality checks and food safety controlmeasures.KEY RESPONSIBILITIESCustomer Service
To deliver customer service that wows every time by following the Steps of serviceTo confidently answer queries regarding our productsTo handle minor customer complaints following our standard guidelinesTo adapt your service style and delivery following the It’s Bagels customer profile modelTo keep up to date with the latest customer and Google reviews and areas in the servicethat need improving.To demonstrate teamwork by supporting the team in completing various tasks todeliver a great customer experience.To follow the daily shift planner as directed by the manager on dutyFood Preparation
To prepare, pack all hot food and cold items following the brand standardguidelines.To operate all hot food preparation equipment following the brand standardguidelines.To setup all workstations following the brand standard guidelines.To keep pace during hot food production.To open, shop and label food correctly following It’s Bagels Standards.To report to the Manager any ingredients that do not meet the right quality set in thestandard guidelines.To accurately report to the Manager/Team Leader all waste that may have resultedfrom food production, damaged or dropped on the floor.To use scoops and scales to consistently portion food following the standard guidelines
Financial
To ensure all waste is consistently recorded accurately throughout the day.To handle till transactions swiftly and accuratelyTo apply marketing discounts in line with the discount’s terms and conditions.To inform the Manager/Team Leader of any errors in processing till transactionsCleanlinessTo clean all workstations using the correct tools and chemicals adhering to all Health &Food Safety Standards.To dismantle and clean all hot food production equipment following the standard guidelinesTo complete cleaning tasks in the cleaning schedule as directed by the Manager/TeamLeader following all Health & Food Safety Standards
Health & Food Safety
To adhere to all Health & Safety policies and standards.To adhere to all Food Safety policies and standards.To adhere to all uniform standards in line with company policyTo wear personal protective equipment PPE supplied by the company in line with allHealth & Safety Policies.To operate and use all equipment supplied in line with the training and Health &Safety standards.To check food temperatures and complete all Food safety checks in line with theFood Safety Policy.To clean food preparation areas using the 2-stage cleaning method following all Health& Safety StandardsTo produce food that adheres to all standards outlines in the Food Safety Policy.To efficiently work together as a team in order to deliver a smooth operation for ourcustomers.
The Candidate
The right candidate will demonstrate our core ValuesHas previous experience in a customer service environmentExcellent verbal communicationWell-groomed and fully adherent to our uniform standards.Must be flexible to work suitable shift patternsShows initiative and willingness to learn