Resident Engagement Administrator - 6 Months (Interim)

Whilst contributing to customer safety, satisfaction and value for money.

The successful candidate will work effectively with key internal colleagues and external partners and stakeholders to ensure they contribute to enabling the Group to fulfil all of its statutory and regulatory obligations.

• Take responsibility for providing a comprehensive administration service to the team
• Ensure consistent and accurate information, documents and letters are available and in use
• Help develop, implement and monitor administrative processes to support efficient and quality service delivery
• Review management information to identify gaps within data and correct as necessary
• Undertake general office duties as required, e.g. managing post, mail merges booking meetings, etc.
• Produce minutes from meetings
• Maintain records and produce regular statistical information and management reports
• Raise purchase/works orders promptly and accurately to enable works to be carried out and budgets to be monitored
• Working alongside the team within the Asset Compliance team to resolve customer enquiries at the first point of contact across all channels
• Responsible for proactive outbound communication campaigns identified – in accordance with the resident engagement strategy
• Responsible for liaison with colleagues across Octavia to resolve customer enquiries
• Identify support needs of customers and work with the Customer Housing Leads Officers or the Housing Solutions Support

Requirements

For this position, we have listed the requirements we believe are essential for this role:

• Experience of working to deadlines and targets
• Ability to raise purchase/works orders promptly and accurately to enable works to be carried out and budgets to be monitored.
• Technically proficient in Microsoft word and Excel
• Customer service experience
• Experience of building and maintaining relationships with contractors, tenants and staff across different functions
• Ability to produce minutes from meetings

• Have a good understanding of Microsoft Office
• Knowledge of Social Housing and Social Care
• Knowledge of managing data and producing reports.

• Ability to organise workload effectively and able to methodically work on own initiative
• Interpersonal skills to liaise with residents and provide responses to complaints
• Good verbal and written communication skills
• Be highly organised, methodical and analytical with exceptional attention to detail

Benefits

The Salary for this role is £119 per day.

Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.