Join Our Team as a Customer Service Advisor !

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we want you to be part of our team!

Role Responsibilities:

As a Customer Service Advisor, you will:

• Engage with customers through their preferred channels: phone, web-chat, email, or written correspondence.
• Prioritise and manage your workload efficiently, reacting quickly and working accurately.
• Deliver top-notch customer satisfaction at every interaction.
• Own customer contacts from receipt to resolution, ensuring all promised actions are completed and customers are kept informed.
• Gather and update customer data to maintain complete records.
• Investigate and resolve customer queries to their satisfaction.
• Explore payment options with customers.
• Strive for telephone resolution whenever possible.
• Escalate accounts to Team Leaders when necessary.
• Handle complex back-office tasks such as splits and mergers, refunds, surface water queries, high measured bills, and new builds.
• Proactively contact customers based on their interactions and feedback on automated systems.

Role Details:

• Job Title: Customer Service Advisor - Billing
• Location: Sir Christopher Harding House, North Shore Rd, Whitehaven, Cumbria, CA287XY
• Contract: 12-month temporary assignment with potential to go permanent
• Hourly Pay Rate:£12.77 per hour
• Training: Full training provided, Monday to Friday 9am - 5pm for 8 weeks
• Working Hours: 4-week rolling rota, 37 hours per week
• Rota Option 1 - Standard:
• Week 1: Mon -Fri 9-5
• Week 2: Mon -Fri 10-6 + Sat 8-4 (incl. rest day)
• Week 3: Mon -Fri 12-8
• Week 4: Mon -Fri 8-4

Rota Option 2 - Shorter Fri & Sat:

• Week 1: Mon - Thu 8-5, Fri 8-12
• Week 2: Mon -Fri 9-6 + Sat 10-2 (incl. rest day)
• Week 3: Mon - Thu 9-6, Fri 9-1
• Week 4: Mon -Fri 11-8 + Sat 11-3 (incl. rest day)

What We Offer:

• A supportive and friendly work environment
• Opportunities for career growth and development
• Comprehensive training to set you up for success
• A chance to make a real difference in our customers’ lives

If you are ready to take on this exciting role and be part of a team that values integrity, sensitivity, and empathy, apply now!

Apply Today and Start Your Journey with Us!