Receptionist/Clerical Assistant

To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

Be outstanding – join an outstanding team!

Job overview

To be responsible for the busy switchboard and reception area, liaising with members of the general-public and other services and departments, both DCHS and external. Provide a friendly, helpful and professional service. To ensure that public areas are kept clean and tidy.

To provide comprehensive reception clerical duties, to include: cash handling and banking; ordering stationery and supplies; receipt and distribution of incoming mail; franking and posting outgoing mail; answering all telephone queries and forwarding calls to appropriate services.

To provide a full administrative service to the Podiatry department: registering patients; booking appointments both by telephone and at reception; monitoring waiting lists and liaising with podiatry team.

To ensure all issues relating to the maintenance of the site is co-ordinated with appropriate services.

To support and comply with all health and safety, fire, infection control policy/procedures/legislation in conjunction with the appropriate departments/advisors.

To provide sickness and absence cover for colleagues at Swadlincote & Repton Health Centre.

• To provide an effective reception service using verbal and written communication to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service.
• Ensuring all patients are booked into appointments correctly and directing them appropriately once they have arrived.
• Telephone answering service (general enquiries/cancelations)
• Receipt of all incoming mail and its distribution. Collection and franking external mail and taking it to the post office counter.
• Using your initiative and local knowledge to answer patient queries, and signpost to appropriate local services.
• To register new patients to the Podiatry services; maintain waiting lists; cancel, move and book appointments: liaise with Podiatry team.
• Monitoring of stock levels.
• Sale of continence products.
• Chaperone patients when using the lifts.
• Responsible for reporting site maintenance issues: liaising with DCHS estates and also CHP/LIFT maintenance teams.
• To provide an efficient room booking room services using the in-house system so that rooms are fully utilised and not double booked.
• Printing/Photocopying.
• Maintaining site emergency equipment.
• Other duties may be required in response to additional service needs.

Working for our organisation

DCHS employ approximately 4,400 people, making us one of the largest providers of specialist community health services in the country. We serve a patient population of more than 1.1 million people across Derbyshire and Derby.

We are a small and friendly administration team, working across 2 sites Swadlincote and Repton Health Centres. We are the first contact for patients and visitors to our site and we strive to ensure every patient experience is a positive one.

Detailed job description and main responsibilities

PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

Person specification

Application and Interview

• Good Standard of General Education
• GCSE English Language Grade C or above
• Reception experience
• Access to transportation as public transport is limited

• Knowledge and experience of Microsoft packages
• An understanding of confidentiality and GDPR
• Good local knowledge

Essential and desirable

• Good standard of Education
• GCSE English Language, grade C or above
• Customer Service/Reception experience

• Experience of Microsoft Packages
• Good local knowledge
• Understanding of confidentiality

Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,500 staff. We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.

As a Trust we care for patients of all ages with a special focus on the needs of elderly people and the very young.

DCHS has been recognised as a top 10 NHS organisation to work for in the UK by the Health Service Journal and NHS Employers in their Best Places to Work 2015 campaign. The Trust is also the runner-up in the category for the best NHS community trust employer.

TWITTER/FACEBOOK - DCHS has its own Social Media accounts for recruitment. Follow us/like us via @dchsjobs

Our vision “to be the best provider of local healthcare and to be a great place to work”

Our values:

1. To get the basics right
2. To act with compassion and respect
3. To make a difference
4. To value and develop teamwork
5. To value everyone’s contribution because everyone matters

The majority of our locations offer free parking facilities for staff.

We will communicate with you regarding your application via email so please check your email account on a regular basis. If using hotmail, MSN or yahoo email accounts please check your 'junk/spam' mail regularly.

If you require any support in completing the application form please do not hesitate to contact the Recruitment Team, 01332 564856, option 1, option 1 or [email protected] and we will be happy to provide assistance.

Please note - if we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.