Head of Workforce Planning & Operations

Location: Glasgow SEC (on site)

About the Role:

Hosting a variety of events from international conferences to concerts, exhibitions, and more.

This role is pivotal in conducting volume recruitment campaigns to attract a diverse and skilled workforce, crucial for the operational efficiency and innovation of the SEC. Additionally, the Head of Workforce Planning & Deployment is responsible for team retention strategies, focusing on creating a supportive and engaging work environment to reduce turnover and enhance employee satisfaction..

Key Responsibilities:

• Strategic Workforce Planning: Develop and implement a comprehensive people strategy, aligning with both Levy’s and SEC’s business goals to ensure the venue is staffed with exceptional culinary and hospitality professionals.
• Team Leadership: Lead the People Operations team in recruitment, onboarding, payroll, and deployment, ensuring smooth operations across diverse and high-volume events.
• Culinary & Service Excellence: Work closely with our teams to recruit and deploy top-tier culinary and service professionals who share our passion for creating extraordinary food and hospitality experiences.
• Volume Recruitment: Design and lead large-scale recruitment campaigns to attract a diverse, highly qualified workforce, tailored to the needs of SEC’s dynamic events.
• Employee Engagement & Wellbeing: Drive initiatives that foster a positive, inclusive workplace culture and enhance employee engagement, wellbeing, and retention.
• Talent Management: Oversee talent development programs, including succession planning, leadership development, and staff training, with a focus on delivering excellent service.
• Innovative Recruitment Strategies: Collaborate with marketing and communications to develop sourcing strategies, including partnerships with educational institutions, job boards, and social media.
• Operational Oversight: Ensure efficient resource planning and deployment across events, maintaining SEC’s reputation for seamless, first-class service

About You:

• Experience: Proven track record in senior workforce planning or people operations roles, ideally within the events or hospitality sectors. Strong understanding of volume recruitment is essential.
• Leadership: Inspirational leader with the ability to motivate and develop teams in high-pressure, fast-paced environments.
• People Passion: Deep understanding of managing people & employee related issues, with an appreciation for the complexities of recruiting and staffing venues to create extraordinary experiences.
• Problem-Solving: Exceptional communication, interpersonal, and decision-making skills, with the ability to navigate complex employee relations matters.
• Diversity & Inclusion Advocate: Commitment to fostering a diverse and inclusive workplace, where each team member feels valued and empowered to contribute.
• CIPD Qualification: Desirable but not essential.

Why Join Us?

With a focus on sustainability, wellbeing, and culinary excellence, we believe that great food and hospitality make great events.

Join us on a journey where your skills and passion for workforce planning meet the excitement of luxury hospitality and elite dining.