Senior Account Manager
We need an enthusiastic, confident, self-motivated Senior Account Manager to join a fast-paced account. We are looking for someone who is passionate about their role and delivering a high standard of work.
The candidate needs to have the right character, diligence and can-do approach to build strong relationships both internally and externally. You don’t need to know everything from the start, but you do have to be motivated to learn and develop as an account handler.
You will be the source of truth for agency and clients when it comes to internal and external meeting preparation, note taking, actions to follow up and resource management, supporting both teams to ensure we’re always looking ahead. You will also work with line managers to support in building project plans and delivering projects.
It is a retained client, and the candidate will be part of a Client Services team of eight who all work together to ensure a joined-up approach and alignment across our remit to effectively service our clients and the wider account.
The candidate will be working across B2C comms and delivering end to end campaigns focused on email, app and push channels to increase customer engagement, loyatly and acquire new customer sign ups.
With exposure within this tight-knit team to experienced SAMs, ADs and a Group Account Director, you’ll have plenty of opportunities to develop and hone your skills across the board, as well as showcase your talents and interests across the wider agency.
The work is extremely fast paced with a continuous high volume of work leaving the agency.
The candidate will report into the Group Account Director and support the team in the day-to-day running of the account and delivery for clients as well act as a mentor for more junior members of the client services team
You will need to be confident in your ability to manage your own projects and are trusted to do so, asking for help and working together across projects when needed.
Once you are fully embedded within the team and comfortable with what’s required of you. Your main responsibilities will include:
- Taking briefs from the client and managing their expectations
- Managing client status reports and meetings
- Organising kick offs with internal teams
- Writing briefs for the creative and design teams
- You will also work closely with our Opps team to deliver email, app and push campaigns
- Delivering the campaigns on time and on budget and retaining the client’s innate trust in you
We are open looking to initial fill this role on a fixed term basis.
Requirements
Personal qualities:
- Professional and confident.
- Able to remain calm under pressure.
- Enthusiasm for the work you’re delivering
- A quick, self-motivated learner – you’re genuinely interested in getting under the skin of clients’ businesses, audiences and challenges and the different tools we as an agency can bring to bear on these.
- People person – needs to be able to build a good relationship with the Client, agency partners and internal team.
- Motivated to learn and develop to build a career in Client Services
- A keen interest in customer experience communications and the strategies behind them
- Data literate and have a keen interest in the performance and measurement of campaigns
Essential skills / abilities:
- Knowledge of agency core processes
- Experience in delivering CRM communications (especially email) beneficial but not essential
- Some management experience is desirable.
- Experience in delivering CRM communications via Braze or other CRM platforms
- Great attention to detail and strong process-driven approach to Client Services
- Know when to loop more senior members of the team where appropriate
- Solution orientation and drive to make things happen
- Highest level of organisation with the ability to juggle multiple projects and deliverables at once
- Resourcefulness and solution-orientated when things don’t go to plan – ability to find solutions, with the support of your line manager
- Strong interpersonal and communication skills (both verbal and written)
Benefits
This is us…
The TMW story is born out of the many successes we’ve created for our clients over the past 30 years, and now encompasses offices in London and Bristol with clients all over the world.
We create ideas that move people.
We believe that ideas should work everywhere and that brilliant results are what really matter. We combine deep digital and advertising expertise, a strong heritage in CRM and award-winning creativity to make it all happen.
TMW is proudly part of UNLIMITED, a fully integrated agency group with human understanding at its heart. Through our Human Understanding Lab, we uncover behaviour-led insights that power performance and create a genuine business advantage for our clients.
What we value…
Together, we put people first and believe our values make us who we are.
Give a Damn: We care about each other, our clients and our work. And this shines through everything we do.
Be Brave: We believe in challenging each other, in standing up, in speaking out. We believe in trying new and difficult things in order to make ourselves and our work better.
Stay Curious: We actively seek out the new and the unusual, finding inspiration everywhere in the world around us.
Take Pride: We are open, accepting and inclusive, and we support each other on our journey to reach our true potential. We are actively working to ensure that we as an agency more fully reflect the society around us.
What we give…
A thriving career with the chance to learn from passionate, talented colleagues and mentors. Exciting and varied client work with as much opportunity as you can handle. And a hugely sociable team to get to know.
Here’s a snapshot of just some of the benefits you can enjoy as part of the team.- 25 days’ holiday + Bank Holidays
- Christmas closure
- Volunteer day and Birthday Day off
- Contributory Pension Scheme
- Life Assurance
- Healthcare Cash Back Scheme
- Interest free travel season ticket loan, Cycle scheme
We have a calendar of social and charity events throughout the year, there’s always something going on.
Join us and join in. We make noise. We laugh. We share. We welcome new ideas and new people – including you.
Sound good? If you think you tick all the boxes, please send your CV and tell us why you should join the team.
As an equal opportunities workplace, we have a commitment to ensuring equal employment opportunity regardless of race, colour, ancestry, religion, socio-economic status, sex, national origin, sexual orientation, age, citizenship, marital status, neuro divergence, disability, gender, gender identity or expression.Whether you’re just getting your foot in the door, or you are an experienced employee whose life circumstances are shifting, we are committed to creating a workplace that reflects the world we want to live in and are therefore flexible to accommodate each individual's needs as best as we can.
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