CHLH/2501/02 - Retail Manager
High Life Highland Inverness
KEY DUTIES AND RESPONSIBILITIES INCLUDE:
- To work with the Retail Buyer to create a unique retail experience in line with
and seasonal variations
- To develop Inverness Castle Experience’s retail strategy in line with
- To merchandise the shop to ensure a creative and inspiring layout, lighting and
- To set the pricing strategy to meet the needs of Inverness Castle Experience
- To continually review the retail staffing arrangements and to adapt resources
- To set annual trading budgets and targets.
- To assume full responsibility for managing the retail trading budget and profit
Indicators and industry standards
- To develop and maintain suitable measures and systems for controlling stock,
minimum.
- To manage the retail EPOS system and stock in liaison with the Systems
- Undertake stock counts according to the agreed requirements laid out by the
- To analyse sales figures, interpret trends and forecast future sales volumes in
- To maximise retail turnover and profit working to grow the business in order to
- To assist the Senior Management Team to identify potential income generation
long-term financial viability.
- To work with the Visitor Services Manager to ensure fundraising and business
activities are maximised.
- To ensure effective systems for cash handling and security are in place and to
- To ensure that the shop offers visitors a range of products at appropriate
branding guidelines.
- To manage the product mix to ensure an imaginative, innovative and exciting
to the Highlands and to Scotland specifically.
- To manage product selection and development in line with budgets.
- To identify new product opportunities working with local companies to develop
- To liaise with the Visitor Services and Food and Beverage Managers over all
- To respond and manage all retail complaints in an efficient and timely manner.
- To develop a plan to operate a small online shop ensuring the shop is kept up
shop revenue generation is optimised.
- To travel as required to trade shows and suppliers to assist in the development
- To ensure that sustainability is considered at all points along the retail cycle.
- To deputise for the Head of Inverness Castle Experience in his/her absence.
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