Customer Service Advisor / Sales Support Administrator
Customer Service Advisor / Sales Support Administrator with previous experience in a customer support / sales administration role or similar, excellent communication skills and attention to detail is required for a leading company based in Coalville, Leicestershire.
SALARY: Competitive + BenefitsBENEFITS: 25 days holiday plus Bank Holidays, Private Health Insurance, Pension, enrolment into the Commission Bonus Scheme, where available
LOCATION: Coalville, Leicestershire – 100% Office Based
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor / Sales Support Administrator with previous experience in a customer support / sales administration role or similar, excellent communication skills and attention to detail.
Working as the Customer Service Advisor / Sales Support Administrator you will provide a high level of customer service and sales support for both the external customers of the business and the internal Sales Account Managers.
As the Customer Service Advisor / Sales Support Administrator you will be the first point of contact for customers with technical queries or order enquiries. You will be discussing products, pricing and processing new orders so the confidence and ability to build strong relationships with Customers, suppliers and colleagues is key.
DUTIES
Your duties and responsibilities as the Customer Service Advisor / Sales Support Administrator will include:
- First point of contact for customers
- Sales enquiries:
o Initial discussion about the range of products offered
o Pricing based on price-list- Order Processing:
- SIMs
- Sorting and processing the booking in of SIMs from various networks
- Checking and shipping SIMs
- Billing
- Raising and sending billing information
- Initial point of enquiry for invoice queries
- Estate maintenance
- Ensuring that records match that of the customer
- SIM SWAPs
- Renewals of contracts
- Fault finding
- 1st line point of enquiry for technical queries
- Support admin for field sales
- Creating proposals, quotes and contracts
- Previous customer service / customer support experience
- Confidence
- Drive and enthusiasm
- Attention to detail
- The ability to build strong relationships with Customers, suppliers and colleagues
- Excellent communication skills both written and verbal
- Self-motivation
- The ability to perform under pressure and time constraints
- Knowledge and experience of sales techniques/customers services skills and the ability to improve them
- Good computer skills including experience of using Microsoft packages
Requirement to Learn – Training Provided
In order to successfully perform in the role, it is necessary to continually develop personal knowledge of:
- Customers
- The product and the M2M market
- Market conditions
- The company’s processes and procedures
- The internal software systems
The successful candidate will be required to undertake a Basic CRB (Criminal Records Bureau) check, five years previous employment and residency check and Credit Reference check
APPLY TODAY…
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JOB REF: AWDO-P12597
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