A2/AO Administrator in the Personal Insolvency Team
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives.We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career!
This is an exciting opportunity to join a busy operational delivery team providing administrative and customer service functions across a range of different services provided to the public by the Business Services Division
As an administrative officer in the Personal Insolvency Team you will be working with colleagues to process applications for debt relief and answer queries from customers, including members of the public and debt advice organisations
Responsibilities
This role provides the opportunity to gain first-hand knowledge and skills in the following areas:
- Working as part of an administration support team managing a variety of work tasks including processing claims and applications from the public.
- Providing excellent customer service.
- Answering a broad range of customer enquiries.
- Inputting and updating information on office databases and case management systems.
The operational delivery profession is varied and involves working on the front line in different public-facing environments. You will be dealing with different types of customers and delivering a range of public services, but the skills and behaviours you’ll develop will be transferable whatever you do.