Technical Support Coordinator / Specialist

Experience: 5-8 Years

• Passionate about customer service and end-user experience.
• Ability to assess customer’s support needs and provide solutions or refer them to

• Experience in supporting the implementation of new software applications through

• Have excellent time management skills and can make decisions quickly.
• Strong problem solving skills with the ability to ask helpful and effective questions

• Effective communication skills that let you converse as freely and comfortably with

small groups as with individual users.

Job Description

Under the supervision of the Places Technology Product Support Manager, a Places

Technical Support Coordinator / specialist team member is responsible for the following:

• Provide end-user desktop support for internally developed software solutions,

• Perform system administrate tasks including user access management, reseting

• Conduct user acceptance testing (UAT) and production validation testing (PVT) to

• Create, update, and maintain our internal knowledge base (kbase) documentation for

the systems we support including user guides, process documentation, and

• Work within ticketing systems to respond, triage, and escalate customer issues to our

• Provide application training for new users as required to ensure a smooth onboarding

• Ability to thrive on change as products evolve.

• Pervious help desk or customer technical support experience
• Troubleshooting skills
• Customer service skills
• Software Proficiency
• Ticketing systems and use of remote support tools