IT Support Analyst - Michael Page

About Our Client

This organisation is a prominent player in the retail industry, boasting a significant workforce of over 5000 dedicated employees. It is renowned for its steadfast commitment to delivering high-quality products and services, and its technology department plays a pivotal role in maintaining this standard.

• Providing 1st & 2nd line technical support to employees across the company.
• Resolving service desk tickets in a timely and efficient manner.
• Maintaining a high level of customer service for all support queries.
• Working closely with the technology team to resolve more complex issues.
• Documenting all actions in line with company and industry standards.
• Assisting in the management of software and hardware inventories.
• Participating in IT projects as required.
• Contributing to the continuous improvement of the service desk function.

The Successful Applicant

A successful Service Desk team member should have:

• An educational background in a related field such as Computer Science or Information Technology.
• Strong skills in diagnosing and solving hardware and software issues.
• Excellent customer service and communication skills.
• A good understanding of retail industry systems and applications.
• Ability to work well in a team as well as independently.

• £200-£250 Per Day, Depending of experience.
• 6 months Contract