Apprentice Customer Service Executive/Order Processor - 13524
North Lancs Training Group Ltd Leeds
Northgate Lighting in Leeds are recruiting for an Apprentice Customer Service Executive/Order Processor. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 17 months.
Job Details:- Being the first point of contact for customers wishing to return an item and applying prescribed procedures effectively.
- Answering incoming customer calls, dealing with their queries.
- Answering customer emails.
- Providing customer support.
- Dealing with sales issues and customer complaints, investigating the detail and providing suitable and timely response to all queries.
- Speaking with suppliers, chasing orders.
- Working with manufacturing department to make sure customers’ requirements are met.
- Dealing with returns, faulty or damaged items.
- Contacting Customers relating to returns/faults/damages and obtaining information to speed the process.
- Managing delays.
- Making sure customers’ orders are fulfilled on time and any issues solved promptly.
- Dealing with carriers and transportation.
- Organising proof of deliveries.
- Working closely with warehouse team regarding customers’ orders.
- Attending monthly Group Customer Service meetings.
- Assessing the issue, investigating the detail and providing suitable and timely response to all queries.
- Escalating to Customer Service or Service Improvement Manager when necessary to ensure effective and timely service at all times.
Requirements: Computer Skills – Microsoft Word, Excel, and Outlook.
Excellent Communication, both with customers and suppliers, within face to face meetings, and over email and telephone.Ability to work as part of a team & independently.
Managing of own workload to achieve deadlines, working within a fast paced environment.
Highly IT literate, especially in Excel.
Previous knowledge of the lighting industry is advantageous however full training will be provided
Knowledge and use of CRM system, and Microsoft Dynamics NAV
Ability to prioritise heavy workload
Ability and willingness to work hours as required to complete the task.
Previous experience working in a customer service / sales environment.
Hours of work: Monday
- Friday 8:30am
- 17:00pm with a 30 minute unpaid lunch break
- 40 hours per week
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