Service Manager - ED & Acute Medicine
Job overview
Service Manager – Emergency Department (ED) & Acute Medicine (Band 7)
The Emergency Department (ED) & Acute Medicine Directorate is a cross-site service operating across Wexham Park Hospital, Slough and Frimley Park Hospital, Surrey. The Service Manager role sits within the operational structure of the directorate, which is led by the Associate Director, and reports directly to the Operations Manager.
We are seeking a motivated, dynamic, and experienced individual to join the ED & Acute Medicine operational and clinical leadership team. The post holder will work closely with multidisciplinary clinical teams to ensure the delivery of safe, effective, and high-quality patient care across both hospital sites.
The Service Manager will maintain a highly visible and credible presence throughout the directorate and act as a key point of contact for the departments. They will be responsible for promoting excellent standards of patient care and communication, ensuring a positive patient experience.Working collaboratively with clinical and operational colleagues, the post holder will support the achievement of national and local performance targets and contribute to continuous service improvement.
Main duties of the job
The post holder will provide a highly visible and credible presence across the directorate. They will ensure that high standards of patient care and communication are provided to all patients.
The post holder will ensure that:- All patients are treated with dignity and respect
- The patient experience is optimised through an efficient and effective service that encompasses the national and Trust agenda.
- All staff work and will use best practice in infection control and prevention.
- Develop services to meet the Trust’s service and operational objectives
- Be responsible for delivering directorate inpatient and outpatient waiting list targets
The post holder will be responsible in ensuring that resources are used effectively and efficiently and work with the staff, leading and coaching them to maximise their potential in support of their future career options.
The post holder in conjunction with the operations manager and head of nursing will ensure that patient safety is maintained to the highest level.
The post holder will deputise for the operations manager as required.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Detailed job description and main responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria- Degree or equivalent level of experience
- Evidence of continuing personal development
- Management qualification
Skills and Knowledge
Essential criteria- Ability to learn and adapt quickly to the requirements of a new role
- Ability to simultaneously manage a range of complex tasks and prioritise workload
- Ability to understand the importance of financial stability to an organisation
- Ability to communicate effectively and succinctly in writing
- Ability to interpret data effectively
Experience
Essential criteria- Experience of working in a senior administrative role
- Experience in staff management and leading a team
- Experience with successful business planning and preparation of business cases
- Experience of working in an NHS or other healthcare environment
- Experience of income management
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites.We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems.Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work.Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.