Supporter Care Manager
Prospectus is excited to be working with a wildlife conservation charity covering the Bath, North East Somerset, Bristol, North Somerset and South Gloucestershire areas, to support the growth of their fundraising team. The Supporter Care Manager will deliver excellent supporter experience that builds long-term supporter loyalty and increased funds to support the charity.
The working base will be Great George Street Office in Bristol, with the option to work a few days from home per week. The salary is between £32,000 - £36,000 and the working week is 37 hours. The position is full time, but part time and other flexible working patterns will be considered.Please get in touch to discuss further.
As Supporter Care Manager, you will report to the Head of Development and work across the fundraising team and the wider organisation to ensure donations, thanking and donor enquiries are responded to promptly and professionally. You will also lead the development and operation of the CRM system for membership and fundraising ensuring robust processes and data cleansing are in place, running data selections, and completing campaign analysis to provide insight.
To be successful, you will have experience of leading a successful supporter care programme, interacting with supporters by telephone and in writing. You will bring experience of maximising income by delivering high quality data processing, supporter care and donor journeys.You will also have experience managing a fundraising CRM, optimising usage and function and being a CRM expert.
This role will involve line management. You may bring experience of line managing before, or this may be your first line management role.
If you are passionate about enabling wildlife to survive and thrive across the region, and this role sounds like it could be of interest, then please do get in touch.
How to Apply
Prospectus encourage applications from all individuals, regardless of age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity status. If you meet some of the criteria but not all, you are still encouraged to inquire and learn more, as Prospectus can guide you through each aspect of the role and support your application.
Prospectus is dedicated to supporting candidates throughout the application process. To apply, please submit your CV initially. If your experience is suitable, you will receive the full job description, and a call or meeting will be arranged to brief you on the role, ensuring you have all the information needed to formally apply.We look forward to connecting with you soon.