Field Service Representative

The role is at a well-known engineering company who specialise in the design, manufacture, and supply of tactical military bridges and other related engineering services. As a Field Service Representative you will Support On-Site Customer Equipment Failure Inspection, Diagnosis, Maintenance, Repairs & Warranty Work.

• Diagnostics, maintenance and repair of military vehicles and equipment, on-site and in the field, in compliance with Company technical service and statutory regulations
• Independent deployment at a customer’s site, with responsibility for order processing and contractual documentation
• Deployment worldwide (potential for)
• Compliance with and monitoring of statutory regulations, in particular those involving safety at work and environmental protection
• Responsible for the preparation of safe & compliant work sites, tools & materials
• Independent management of a facility in collaboration with a technical team
• Delivery of training tasks, internally and externally with customer community
• Customer care & satisfaction
• Execution of fault-finding, defect diagnosis, planned & un-planned maintenance and repair work at all relevant stages
• Accurate completion of all documentation inclusive of jobsheets and work orders
• Generation of work breakdown structures, cost estimates, and performance specifications
• Training and instructing new employees

• C&G Heavy Vehicle Repair level 3 (or equivalent)
• Military vehicle technical / maintenance experience (desirable)
• Test authorisation for technical tests specified by the statutory authorities
• Driving licence Class C (HGV2) minimum (desirable)
• Experience in vehicle inspection, maintenance & repair, ideally in the field of military equipment, heavy commercial vehicles, construction machinery, agricultural machinery or specialist vehicle manufacture
• Experience in completion of relevant technical documentation and paperwork as dictated by industry
• Skill and experience in the operation of automotive diagnostic equipment, diagnostic fault finding and troubleshooting
• Knowledge of English language, written and spoken
• Basic knowledge of German language (desirable)
• Good PC skills, particularly with the common MS Office applicationsRecent exposure to electronic fleet management systems (desirable)

• Flexible working hour arrangements
• Company cafeteria
• Additional subsidised company pension scheme
• Promotion of further qualifications, such as technician training, courses of studies
• Regular company health management events, such as skin cancer screening, health awareness days, back training courses, etc.
• Care from our company physicians
• Children’s daycare subsidy
• Service anniversary bonus
• Bike leasing
• Company celebrations, such as Christmas, jubilee and retirement parties
• Additional site-specific social benefits