[ref. u26283301] Community & Operations Manager

Role overview

the team and enhancing the overall resident experience.

delivered timely is essential in this role.

What you’ll do

operational management and customer service delivery of a prestigious Build to Rent scheme.

Property Management:

• To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with

• Supporting the General Manager to implement all building processes that deliver an effective operation and budgetary

• Contribute to weekly, monthly and quarterly client reporting on lettings performance and operational budget management.
• To implement and fully support an engagement strategy that includes resident communication and events as well as feedback and

• To ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for

residents and staff.

Resident Engagement:

• To act as the face of the development for the residents, managing the team and enhancing the overall customer experience and

• To work with the general manager and marketing team to generate and implement a content calendar for all social channels.

Health and Safety:

• To ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for

• To help oversee the delivery of all annual testing and training for our people to ensure total compliance, maintaining robust

records.

People Management:

• To act as a role model for the values and key behaviours across the organisation.
• To promote peak performance through proper objective setting, one to one’s, personal development, team meetings and

• To ensure all policies and processes are adhered to and regulations respected, with accurate and timely work delivered by you

• To oversee contractors and manage disputes on works, customer complaints and resolve any service issues with third parties,

• To assist with the recruitment, training and developing of talent.

• Significant experience of delivering excellent customer service and effective supplier management
• A people person and strong ability to build a rapport instantly
• Excellent team management and communication skills
• Strong drive to achieve targets and objectives

• A basic annual salary of up to £42,000 plus 10% bonus
• The opportunity to work in an exciting, fast growing business.
• Fantastic benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that

you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble.

invite applicants to contact us to identify any additional support they might need during the recruitment process.