ICAT Coordinator - Burnley - ref. c89336115
We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
ICAT and IHSS deliver services across Pennine Lancashire to provide a rapid responsive service to patients experiencing an acute or subacute episode of illness within their own homes/ordinary place of residence.
Due to the role out of the new 2 hour urgent/crisis community response, Hospital at Home and Virtual ward programmes across Pennine Lancashire, we are looking to expand our ICAT Co-Ordinator resource to bolster the additional demand it will bring across a 24 hour period.The postholder will contribute to a rota covering a 24 hour period across 7 days including bank holidays.
Main duties of the job
The successful candidate will be joining a multi-professional team , predominantly supporting day to day team functions in terms of:
- Efficiently and safely receive, triage and accept referrals (usually via a trusted assessment) for:
- Intensive Home Support/ New 2 hour crisis/urgent community response from a range of referral sources.
- The Covid Virtual Ward referrals from Paramedics and GP’s.
- The care home pathway.
- Crisis care commissioning.
- Reablement and short term packages of care.
- Residential Rehab.
- Technology based solutions.
- Taking feedback and Co-Ordinating onward services following home first discharge.
- Efficiently and safely manage the active (but rapidly changing) case load:
- Ensuring crisis care is in place until the onward plan is implement.
- Being responsive to our patients, their carers and their family members when they raise an issue or query.
- Take a supportive role in ensuring excellent governance arrangements are in place for a service area allocated to you with our portfolio, which includes supporting the review of policy, procedure and guidance, developing induction and training and data collection, analysis and reporting.
Working for our organisation
The ICAT and Intensive Home Support Service are based at Burnley General Hospital and Fusion House) , the service opening hours are 24 hours per day, 7 days per week and the expectation is that the successful candidate will work on a rota to cover these hours.
Detailed job description and main responsibilities
The role will assist and support the ICAT team, as well as Intensive Home Support professionals, with front line duties as part of the multi-disciplinary decision making processes, assessment and intervention. The post is primarily office based manning a busy incoming phone line, therefore an excellent telephone manner as well as the ability to work under pressure is required.At times it may include undertaking face to face assessments of need which may be done within the service user’s own home or one of the residential rehab establishments, therefore access to a car for work purposes is essential.
The ideal candidate for this role will be have significant experience in the health and social care sector, having worked directly with patients/service users in either a community, care home or hospital setting. The ideal candidate should have experience of providing holistic assessments of need and/or the ability to review care plans.The role also requires the ability to independently review a patient’s situation and make person centred recommendations.
The main challenges of the role are the fluctuations in demand and unpredictable nature that we need to be responsive too. In addition, we do work with people who are in a time of crisis or in need of urgent care and support or even life threatening situations, and either them or their family members can contact us in a state of distress.It is highly important that Co-Ordinators can remain calm and focused, maintaining excellent communications skills when faced with these scenarios.
Person specification
Qualifications
Essential criteria- GSCE Maths & English 4-7 or equivalent.
- A qualification in Health and/or Social Care or significant experience working in the sector.
- IT qualification such as ECDL or demonstrable experience of using IT software such as Microsoft Office.
Experience
Essential criteria- Experience of working in the health and social care sector, primarily working directly with service users.
- Experience of providing holistic assessments of need and experience of commissioning a wide range of services in order to meet need.
- Previously worked within a similar role.
- Experience of using various IT systems such as Microsoft office inc: Outlook, Work, Spreadsheet
- Experience of prescribing equipment to promote individuals independence.
- Experience of using Liquid Logic
Knowledge
Essential criteria- Evidence of relevant development / training
- Ability to contribute effectively to the overall assessment and support planning task.
- Ability to keep accurate records.
- Knowledge of a range of health and social care services available.
- Skills in dealing with the public sensitively often at times of distress.
- Ability to co-ordinate services.
- Ability and experience of liaising with other agencies.
- Proven ability to maintain confidentiality
- Able to contribute to the planning, co-ordination and monitoring of services
- Knowledge and understanding of pressures within the health and social care system and the interdependency between both services.
- Able to present written and verbal information effectively.
- Professional telephone manner with the ability to document and report messages.
- Basic knowledge of welfare benefits.
Personal Attributes
Essential criteria- Ability to understand, absorb and relate detailed information.
- Demonstrate confidence to deal with internal departments and external agencies over the phone and face to face.
- Ability to rearrange workload/prioritise to meet the needs of the service.
- Willing to adapt to the changing needs of the service / unpredictable work load.
- Proven ability to work in a team, being supportive of team members, understanding own role within the team and team’s function in the wider organisation.
- Willingness to develop self.
- Value diversity and work across cultures.
Other
Essential criteria- Ability to maintain quality in own work and encourage others to do so.
- Highly motivated, able to work independently and as part of a team.
- Access to transport for work purposes.
It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
- Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
- This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
- Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
- Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS)
If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.
The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.
In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary.However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.
The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.
This cost is not applicable for a Volunteer post
The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve.
We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.
We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.
Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.
If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone 01254 732075 or email [email protected] or write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH