Visitor Experience Team Leader
Visitor Experience Team Leader | Full time | 35 hours | Fixed Term
Salary: £28,332 - £30,419 (pro rata)Hours: 35 hours per week | Five days across Seven
Contracy: Fixed Term 6 Months
Location: Edinburgh (Chambers Street)
National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.
We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.
Benefits of joining us as our Visitor Experience Team Leader will include:
Annually alongside your salary of £28,332-£30,419, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme (pro rata)A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus 8 paid days public holidays (pro rata)
Cycle to Work scheme
Free access to national (and international) museums and exhibitions
Exclusive discounts on both local and national High Street and online retailers
A range of wellbeing benefits including Employee Assistance Programme 24/7
Flexible working options such as, part time working, paid special leave, career breaks and unpaid leave
Access to all the above and more from day one of employment.
About the Visitor Experience role:
Working within a group of Team Leaders you will lead your own team to provide excellent customer service and visitor experience.
You will lead by example by encouraging others to have a strong customer focus in all that they do, while at the same time ensuring the safety and security of visitors and our collection front of house.
As a Visitor Experience Team Leader at National Museums Scotland you will:
Ensure that high standards of visitor engagement are delivered, and that staffing resources are maximisedWork collaboratively with other departments in ensuring a consistent and seamless service is provided to our visitors
Respond to complaints, taking ownership and prompt but appropriate action to resolve any issues
Be able to work weekends, public holidays and late nights for events on a regular basis.
Skills and experience we’re looking for in our Visitor Experience Team Leader:
Able to find creative and innovative solutions to challenges in a fast paced environment.Experience managing a Team of direct reports and providing appropriate level of support.
Highly organised with the ability to prioritise, co-ordinate and delegate.
Good presentation skills, able to talk confidently and with authority to visitors and other key stakeholders
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.
Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.
The closing date for this role is Sunday 16 March 2025. The Selection Event is likely to take place week commencing 24 March 2025.