Accreditation Coordinator

Join Our Team as an Accreditation Coordinator!

Are you passionate about sport and physical activity? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you!

As an Accreditation Coordinator, you will play a crucial role in helping sport and physical activity professionals achieve, maintain, and upgrade their professional status. You will have clear targets for calls, income generation, accreditation, and reaccreditation, ensuring you stay motivated and focused.

This highly accountable role is focused on lead management and conversion processes with the objective of proactively engaging customers to enable them to achieve and maintain professional status and upgraded professional status against set eligibility criteria.

The Accreditation Coordinators will support the Accreditation Manager in managing and delivering all aspects of the CIMSPA Professional Status Accreditation Scheme to ensure customers are supported through the process and comply with the professional standards set by the sector and eligibility for each professional status as defined in set criteria created by the Standards and Policy team.

Key tasks include but are not limited to:

• Review evidence from prospective customers for assessments of professional status applications and reaccreditation of professional status.
• Assess the eligibility of submissions for the Individual Accreditation Scheme against set criteria and prepare applications for the next stage of onboarding. This will require working within defined time/quality requirements.
• Ensure the awarding of the correct digital badges on successful assessment of a professional status submission.
• Manage effective administration of the professional status accreditation process through Dynamics CRM.
• Provide in-depth information and support to customers applying for Professional Status Accreditation, including liaising with other departments.

• Manage inbound enquiries and follow up leads and potential customers to support them in evidencing eligibility for professional status.
• Instigate contact with leads with the objective of converting them to, or advancing, professional status.
• Develop and utilise call scripts and strategies to effectively engage potential members.
• Track and report on the outcomes of contact activity.
• Achieve set targets for call volume, quality, conversions and income generation.
• Respond to questions internally and externally in relation to accreditation.
• Transition new members to the Customer Engagement team as part of a defined onboarding process.

• Serve as a primary point of contact for customer and employer accreditation enquiries.
• Maintain accurate records of customer interactions including lead and opportunity conversion through Dynamics CRM.
• Respond to inbound communications relating to accreditation from a variety of channels such as calls, emails, web enquiries, social media, Whatsapp, online chat

For further information, please click here to view CIMSPA's Accreditation Coordinator job description.

Salary: £27,092 - £27,865 per annum

The closing date for applications is Wednesday 14th May 2025 at 5pm.

Interviews will be held in Loughborough on Thursday 22nd May 2025.