Clinical Site Manager

Job overview

To provide a high-profile visible presence and clinical expertise, managerial leadership and coordination of the operational function for the whole hospital on all sites over a 24-hour period.

To be the point of contact for all staff within the Trust and to assist and support patients and the public with their enquiries and complaints. Liaise with the Senior Duty Manager (SDM), Chief Operating Officer (COO), Deputy Chief Operating Officer (DCOO) and On Call Director (OCD), Care Group management teams and department leads.

To contribute to and actively manage the emergency and elective admission process, across the site and capacity, in order to provide safe and appropriate patient placement and achievement of related Trust targets whilst maintaining contingency plans for emerging issues.

Main duties of the job

To triage adult in-patient in the acute hospital setting in line with the patient flow policy, providing treatment under Management Pathways independently as a Clinical Site Manager, and referring patients to the appropriate medical and outreach teams if required.

To provide senior nursing and managerial support and advice to all clinical areas within the Trust.

Co-ordinate the Trust’s Emergency Response Team to fire, security alerts, clinical emergencies and immediate first line Management of Major / Serious incidents as required.

Working with senior colleagues take responsibility for the management of the emergency planning and elective process across the Trust, safe and appropriate patient placement and the achievement of related Trust targets.

Responsibilities ‘out of hours’ for the operational management of the Trust, implementing Policies and Procedures as required and providing support and advice to Trust employees.

The post holder will be responsible for dealing with patient and relative complaints out of hours and reporting, as well as making initial investigations of complaints, incidents, near misses or serious untoward incidents and ensuring that immediate action plans are put in place to safely deal with the same.

To undertake the lead role out of hours in co-ordinating, delivering and evaluating clinical site management services provided across different specialities and Care Groups.

Working for our organisation

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with

visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.

We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.

The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.

Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.

Detailed job description and main responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Occupational Health clearance
• Satisfactory Disclosure and Barring Service check
• Right to work in the UK

For further information please visit:

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We reserve the right to close this advert early.

We may be able to offer flexible working. Please discuss at interview.

We may be able to offer sponsorship but this is not guaranteed.

Person specification

essential

• Level 1 RN at degree level/or equivalent experience

• Experience of teaching and coaching

essential

• Minimum 5 years acute experience

• Experience of service development

essential

• Ward leadership at Band 6 or above

• proven leadership position

essential

• Minimum 5 years NMC registration

• Equivalent to NMC registration

Thank you for your application if you have not received a reply within 21 days of the closing date you have been unsuccessful on this occasion. Please be aware that your application and related documents will be retained confidentially for a period of 12 months.

It is vital that you provide full and accurate details of your current immigration status on the application form. To work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require a visa - we may be able to provide sponsorship, but this is not guaranteed.

Benefits include optional pension and life assurance and a dedicated Childcare Co-ordination Team

We are committed to ensuring our staff are developed, engaged and supported to work in different ways to support the ever-changing environment in which we operate.

The Royal Cornwall Hospitals Trust is a non-smoking organisation.

Should you require an alternative format of this application form (such as Braille, audio or large print), please telephone 01872 255755

In submitting an application form, you authorise Royal Cornwall Hospitals NHS Trust to confirm any previous NHS service details via the Electronic Staff Record Inter Authority

Royal Cornwall Hospital is an Equal Opportunities employer.