Customer Service Executive
London
Customer Service Executive
Monday - Friday 9 am - 5:30 PM
£23,000-£25,000 per annum
As a customer service executive, you will be responsible for:
- Providing exceptional customer service to each individual customer
- Handling escalated customer complaints and resolving them in a timely and professional manner
- Developing and implementing customer service policies, procedures, and standards
- Training and coaching new and existing staff on best practices and customer service skills
- Monitoring and evaluating the performance of the team and providing feedback and guidance
- Collaborating with other departments to ensure smooth and efficient operations
- Reporting on customer service metrics and trends
To be successful in this role, you should have:
A minimum of 3 years of experience as a customer service executive or a similar role
Excellent communication and interpersonal skills, both written and verbal
Proficiency in CRM systems and Microsoft Office applications
A positive and customer-oriented attitude
If you are interested in this opportunity, please send your CV and a cover letter to by November 30, 2023. We look forward to hearing from you.
AdeccoBishop's Stortford, 28 mi from London
Job Title: Customer Service Executive
Location: Bishops Stortford
Contract Details: Permanent, Full Time
Salary: £25,000
Hours: Monday to Friday, 8:30am to 5:30pm
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