IT Support Technician
What's involved with this role:
Temporary IT Support Technician
Job Ref: Lincolnshire BL 365571Pay Rate: £17.24 per hour PAYE
Hours per week: 37 Monday - Friday, 08:40 - 16:00
Role Length: This opening assignment is for 6 monthsCity: LINCOLN
Management Vetting
NB: Police Vacancy - only for candidates with a minimum of 5 years continuous UK address history. Please note that this vacancy is subject to a strict security vetting procedure.
You will be responsible for providing operational and technical support and advice to all users of IT services to ensure that operational issues and queries are diagnosed and resolved as quickly as possible. Analyse, research and evaluate all areas of Airwave, Telephony, PC, Windows operating system(s) including the Windows 10 Evergreen lifecycle, standard/non-standard software and peripheral technology in order to resolve service requests.
Key Responsibilities:
Provide detailed advice and guidance to all users in the effective use of IT systems, products and services available to them.Management of endpoints utilising various technologies including InTune, SCCM, Knox and Azure-based administration.
Management of the Airwave estate using Radio Manager.
Management of the Windows 10 OS lifecycle, including application testing, security device control (encryption, data drive access) Feature Release updates.
Assist with the on-going deployment of VOIP telephony, laptops, mobiles, Mobile Data Terminals and hardware refresh technology.
Ensure documentation is current and up to date including asset registers, knowledge base and technical documentation.
Ensure that systems remain supportable, expandable, fit for purpose, and capable of delivering ongoing business value and benefit.
Key requirements:
A Level or equivalent from a technology discipline.Working knowledge of VOIP technology.
Knowledge of Microsoft operating systems and applications (Win10, O365).
Detailed knowledge of the areas of responsibility e.g. endpoint management.
Knowledge of network topologies relating to WAN/LAN including TCPIP, Ethernet, etc.
Knowledge of Microsoft Active Directory inc. Active Directory Security and Distribution Groups, Organisation Units and Group Policy.
Experience of working with Radio.
Has experience in providing support roles within a Policing environment.
Experience of using Intune for management of mobile devices.
Good analytical skills for problem solving.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.
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Job Ref: Lincolnshire BL 365571
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.