Maidstone - Application Support Analyst
This is a full time, permanent position based from our head office in Sevenoaks.
The duties of the Application Support Analyst role will include:
- Providing application configuration and maintenance on FM Conway’s Oracle systems
- Delivering support to Oracle business users by investigating and resolving application errors, data discrepancies and queries
- Working with other team members and company departments to ensure the integrity of the system is maintained by liaising with appropriate vendors, users and the IT Team
- Receiving and prioritising requests for support using the IT ticketing system, provide 2nd and 3rd line support for Oracle eBusiness Suite applications
- Progressing changes and enhancements following change management principles through the development cycle, including execution and documentation of testing, documentation of procedures and user support
- Monitoring applications, record problems and identify performance trends
- Supporting the Business Transformation team in the implementation of new business application software or new releases of existing business software
What skills and experience do you need?
We are looking for someone with strong Oracle System Administration skills and experience in SQL, PL/SQL, and BI Publisher. You should have supported Oracle eBusiness Suite modules like Financials, Procurement and HR, be able to manage changes, control interfaces, and handle Oracle SRs.We require someone who is motivated, empathetic, eager to learn, and can adapt to project changes easily.
What benefits will you receive?
At FM Conway we offer various career development opportunities and we support our employees towards studying for formal qualifications. You will receive 23 days holiday plus bank holidays, private healthcare, contributory pension scheme and life assurance.We will also offer you a range of health and well-being benefits including 24-hour advice lines, access to our free on-site gym at our head office in Sevenoaks and support from our in-house mental health first aiders.
A brief introduction to FM Conway and our Information Technology Division
FM Conway is a family run business with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. As a family business the heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.
The FM Conway IT team is a friendly and thriving team with ambitious plans for our future. We have a large team of IT support staff which includes Oracle Developers, Infrastructure Engineers, Web/Application Developers, Application Support Analysts, IT Help Desk Engineers and a team of Business Transformation professionals who work on a large range of business improvement projects.Our IT Team work on a variety of projects which include application development, business process change, BAU activities which include supporting our clients’ systems and system configuration, data analysis and integration support. Our 10-year business strategy is based on our 3 pillars of self-delivery, carbon and environment and technology.
It is through these three pillars that we will drive greater efficiency and innovation for both FM Conway and our clients.
So if you would like to Join our Family as our Application Support Analyst then please click ‘apply’ today.
Closing Date: 12/11/2024
FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.EDI-Strategy
At our heart we are a family that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.
We look forward to receiving your application!