SPOC Assistant (Night Shift Working) - ref. c44678203

EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!

Hear why our employees think it is such a great place to work:

• Great employee benefits: https://www.eastamb.nhs.uk/join-the-team/working-for-us/employee-benefits
• Our equality networks: https://www.eastamb.nhs.uk/about-us/equality-diversity-and-inclusion/our-equality-networks
• Our vision & values: https://www.eastamb.nhs.uk/about-us/our-vision-and-value

Before you apply, please visit our how to apply page for full guidance: https://www.eastamb.nhs.uk/join-the-team/working-for-us/how-to-apply

#Careerforlife

Job overview

Please note - this vacancy is for Night Shift Rosters only (1800 to 0600 across a 7 day 365 period)

The post holder will be responsible for providing support to the EOC Teams in a number of non-emergency functions that allow effective service delivery to be maintained and patient outcomes to be achieved.

The main function of the role is to receive and process non-emergency calls. These can be external from the Organisation in the format of other Emergency Services and Healthcare Professionals, or internal from the Organisation from other staff.

The other core function of the role includes supporting the Clinical Assessment Service (CAS) Team with a number of administrative tasks, and taking a variety of referrals from the Trust.

The SPOC Assistant role will use their autonomy to manage these calls in line with current policy.

The post holder will also be responsible for undertaking other tasks that support the EOC Clinical Team in effective Hear and Treat.

This is a varied role where a strong skill set for tasks, such as accurate record keeping, use of different systems, word processing and communication, is essential.

The post holder will be part of a wider team within the EOC where there is opportunity to enhance career progression and skill development.

The post holder must display understanding of the importance of GDPR and confidentiality.

• The post holder will receive calls external and internal from the Trust and process calls in line with the appropriate policies and procedures. These calls will include, but are not limited to, Non-Emergency Call Handling, Safeguarding Referrals, other referrals, request for the Clinical Advice Line, and No Send Delivery. The type of call may be to/from internal and external stakeholders, including patients.
• Arrange and organise transport for patients using the Trust’s Taxi Booking Process. Where any issue is identified, to raise this with the Clinical Team.
• Be able to effectively use information technology within the EOC (CAD, Adastra, Telephony, and other systems) to support service delivery.
• Be able to manage workload in line with the relevant time priorities.
• Provide administrative support to the EOC Clinical Team, including the use of Microsoft office packages.

splay understanding of the importance of GDPR and confidentiality.

Working for our organisation

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Detailed job description and main responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

Step 1 - Read the advert and the Job Description and Person Specification (attached)

Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

Person specification

shortlisting

• good general education
• good knowledge of Microsoft IT Packages

• work within a control room environment

Shortlisting

• Good Basic Typing skills

Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - GOV.UK website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.

References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.

All appointments will be subject to currently having a clean disciplinary record.

Please be advised that a No Smoking Policy is in operation throughout the Trust.

Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.

If you have a disability and wish to send in an alternative format of the application form please contact the Recruitment Team on 01234 243200

You may wish to add any addresses featuring 'trac.jobs' to a safe list.

The Trust reserves the right to close this vacancy before the advertised closing date if a large number of applications are received. If you would like to apply for this position then please keep this information in mind when preparing your submission.

Please note that if you have not had a response from us after one month of submitting your application, you have not been shortlisted for interview.