Temporary Customer Service Advisor

About Our Client

The company is a leading business services provider based in Crawley, employing over 10,000 staff members. It has a strong reputation for delivering high-quality solutions and services to a wide range of clients across various industries.

• Respond to customer queries via phone, email, and social media platforms.
• Record, update, and maintain customer information in the company database.
• Resolve customer complaints promptly and professionally.
• Collaborate with team members to improve customer service processes.
• Assist with administrative duties as required.
• Provide feedback on customer service issues to management.
• Support the Secretarial & Business Support department in various tasks.
• Adhere to company policies and procedures at all times.

• Prior experience in a customer service role within the business services industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in using customer relationship management (CRM) software.
• A knack for multitasking and prioritising tasks efficiently.
• A positive attitude and a customer-centric approach.

• A supportive team environment within the Customer Service department.
• Opportunities to gain experience in the business services industry.