Field Service Engineer - Norwich - ref. k10873619

P+S Personnel are pleased to be working on behalf of our client, who is currently seeking a Field Service Engineer to join their team based in Norwich on a full-time, permanent basis.

In this role, you will be working on-site at customer locations, both in the UK and abroad, either on your own or leading a small team. After completion of product training (in factory and on the job training) you will install, commission and test company designed systems utilising your electronic, digital and electromechanical skills.

• Carrying out installation, commissioning, repair, service and training of company designed systems and submarine navigation plotting tables.
• Once trained and deemed competent, carrying out live testing of systems to ensure accurate fault diagnosis.
• Coordinating with the Project Managers and Customer Support Manager in order to ensure effective delivery of service to the customer at their sites.
• Producing complete, accurate and timely reports.
• Building and maintaining positive relationships with customers, whilst delivering high standards of work and customer service.
• Adhering to health and safety practices and procedures.
• Constructing, conducting and instructing training courses within the factory and at customer locations.
• Attending Sea Trials for periods of times at sea, keeping shipping routines.

• Degree/HND/HNC/ONC in Electronic Engineering.
• Proven and demonstrable field service experience.
• Technical knowledge of diagnosing and repairing, digital, electronic, electromechanical and/or electronic equipment.
• Able to read complex wiring diagrams and devise workable fault diagnosis instructions.
• Physically fit to Eng 1 standard and be capable of passing Sea Survival course.
• High level of computer literacy to include Excel, Word and Powerpoint.
• Full Driving Licence to drive in the UK and abroad.
• UK Valid passport with no travel restrictions.
• Qualifications in weapons inspection, repair and servicing. (Desirable)
• Experience of compiling and delivering training courses. (Desirable)
• Previous customer facing Service Engineer role. (Desirable).

• Polite and confident in speaking at all levels.
• A positive ‘can do’ approach with an ability to build and maintain strong relationships with customers in possible extreme environmental conditions, in the UK and abroad.
• Resourceful, with the ability to work independently and as part of a team.
• Flexible and can adapt quickly to changing schedules.
• Reside within a daily commutable distance of Norwich.
• Drive and willingness to learn and develop.
• Physically fit to be able to work in harsh (hot and cold) environments in the UK and overseas.
• Work inclusively in a small close-knit team, parting knowledge and sharing information is critical to the success of a first-time diagnosis of customer equipment failures.

If this is a role you are interested in, please apply online ensuring your CV is up to date.

Alternatively, please email your CV directly to jobs@pspersonnelltd.co.uk.