Technology Engineer / IT Support Engineer( Azure, IOS, Windows)

We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

A fantastic new opportunity has become available for Technology Engineer / IT Support Engineer/ infrastructure Engineer (Azure, IOS, Windows) with one of our Digital Services Client.

Salary: Circa £70k - £74k/ Annum

Experience and Skills required:

• Expert in Azure Cloud Services, AWS, Infrastructure as Code (IaC) - Terraform
• Excellent customer service skills and Training and support capabilities
• Cisco Meraki Hardware and cloud administration
• Networking experience (Proxy, LAN, WIFI, 802.1x, EAP)
• Experience of Agile working and ability to work in a dynamic fast paced environment
• Cisco Meraki Hardware and cloud administration
• Networking experience (Proxy, LAN, WIFI, 802.1x, EAP)
• Experience with Windows 10 and Apple MacOS
• Good understanding of Mac and Windows hardware
• Knowledge of IOS, iPad and iPhones
• Google Gsuite (Workplace)
• Experience using Slack
• Amazon Web Services (AWS) - EC2 and S3 understanding and config
• Microsoft Office 365
• Microsoft Azure AD
• VDI Desktop support (Windows)
• Creative mind-set, working towards continuous improvement
• Good understanding on MFA and experience with Microsoft, Google or Duo
• Good understanding of cloud platforms and SaaS
• Zscaler and Cato VPN and Internet Security understanding and Configuration

Responsibility:

• Working as part of the Technology Team, to be responsible for day-to-day support for Technology services.
• Responding to requests for help from end users and other members of our team.
• Setting up and installing new computers, networks and software.
• Setting up user accounts and profiles.
• Onboarding and Offboarding of members.
• Installing updates to software applications and systems.
• Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office.
• Diagnosing and fixing network problems, hardware or software faults.
• Maintaining inventories of hardware and software.
• Keeping a record of issues and faults along with solutions, for future reference.
• Providing user training and developing support guides.
• Continuous development and improvement for all process, technologies and solutions.
• Work on tactical and strategic projects.
• Occasionally flexible with working hours to ensure users have the support required and for the delivery of strategic projects.

Candidates will ideally show evidence of the above in their CV to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy and operates as an equal opportunity's employer.