UK- Crawford TPA - Liability Team Manager

Salary and Benefits:

Competitive package, including 26 days holiday inclusive of a day off for your Birthday, company pension, dental plan, employee assistance programme plus other excellent benefits you’d expect from a leading global organisation

Equal Opportunities:

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

Consciousness

Capability

Culture

We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we’re looking forward to your application.

Position Summary:

Crawford TPA is our highly successful Third Party Administration offering, handling claims for corporate companies and Insurers. We’re looking for our next team leader to support and manager our rapidly expanding team of claims handlers.

General Background, Experience & Professional Qualifications:

We’re looking for a talented leader: A candidate that enjoys mentoring and developing a team to ensure a high performance and success. You’ll ideally have/be:

• An experienced team leader from a Claims background, although those with experience in the insurance industry are very welcome to apply
• Evidence of mentoring and developing teams to a high performance standard
• Knowledge of the principals of insurance and claims process
• Exceptional customer service ethics – ensuing clients and policy holders receive a first class service from your team
• The ability to deal with challenges and setbacks, resolving any issues in a calm and methodical manner
• Strong organisational skills, coupled with attention to detail
• Flexibility in your approach to changing priorities

Key Responsibilities:

Your team will be handling a wide variety of liability claims including Public, Employers and Product Liability claims.

You’ll also be guiding and training your teams on policy cover information, such as liability and excess cover, also ensuring the team relay this information to the policy holder in a professional and courteous manner.