Administration Officer

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We’re always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

An exciting, full-time post has arisen within the Cumbria Psychiatric Liaison Team working within Cumberland Infirmary / the West Cumberland Hospital. The post holder will have experience of working in similar work environment and previous secretarial experience is essential due to the demands of the role.

The post holder will be working alongside a team of Administrators, Administration Manager, Team Managers and Clinical Managers with allocated duties to support the administration function for this team. A good knowledge of Microsoft packages and typing qualifications are essential for this role.

This role is based at Cumberland Infirmary or West Cumberland Hospital and will involve covering some weekend working on a monthly rota.

Main duties of the job

Key skills:

Secretarial experience working within a team.

Experience in a customer / patient and service user focused environment

Excellent communication and Interpersonal Skills

A good understanding of the RiO system (not essential as training given to those who have not worked on this system before)

A good knowledge of Microsoft word/office packages and typing qualifications

Good verbal and written communication skills

Medical/clinical minute taking skills, as attending MDT meetings and updating RIO and action plans on a screen is a required part of the role.

Ability to be self-directed, motivated and be able to contribute positively within a team

Well organised and structured

The post holder will be expected to demonstrate flexibility in the role

The post holder will be able to demonstrate the ability to deal with possible exposure to occasionally distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

The post holder will be able to demonstrate the ability to deal with possible exposure to occasionally distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Detailed job description and main responsibilities

This is a very busy service, and the role holder will carry out several varied tasks including being the first point of contact for acute hospital staff, and professionals from other teams and so a professional friendly manner is vital. This role is part of a wider team of administrators which support the multi-disciplinary clinical teams, and duties will include monitoring of a generic inbox, typing letters, maintaining an electronic patient record system (Rio), attending and minuting various team meetings as well as other general office duties.

A high level of organisation and excellent communication skills, both written and verbal, along with extensive working experience of the Microsoft suite are required.

Please find attached job description for full details.

Closing date: 13th May 2026

We welcome your application.

Person specification

Education and Qualification

• General level of education in Maths and English to O-Level/GCSE or equivalent
• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• NVQ Level 3 in Business Admin

• Medical Secretary Diplomas/Certificates

Knowledge and Experience

• Previous secretarial/clerical experience
• Good working knowledge of Microsoft Office Applications
• Ability to uphold confidentiality at all times
• Ability to maintain and update patient information systems eg RiO

• Knowledge of NHS policies and procedures
• Knowledge of medical/clinical terminology

Skills and Competences

• Excellent communiation and interpersonal skills, both verbal and written
• Excellent organisational and planning skills
• Minute taking

• Evidence of aptitude in a similar role

Role Specific Requirements

• Flexible attitude to cope with fluctuating workloads

Personal Characteristics

• Discrete in handling confidential and sensitive information

Additional Requirements

• Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.