Sales Support/Administrator
Location: Northwich
Hours: 16 hours per week - 2 days per week (office based)
Join an innovative organisation dedicated to delivering exceptional service and support to our clients. We are seeking a motivated and detail-oriented Sales Administrator to enhance our team and assist in streamlining our sales processes.
Key Responsibilities:
Opportunity Management: Create and track sales opportunities, quotations, and orders efficiently.Customer Account Administration: Manage customer accounts, including discounts and transfers, ensuring accuracy and compliance with internal rules.
Complaint Handling: Address customer complaints professionally, issuing credit notes when necessary. Evaluate the validity of complaints and warranty claims, escalating to the regional hub when required.Data Management: Conduct master data checks and enrichment's to facilitate a high degree of automation. This includes entering credit limits according to local guidelines.
Inquiry Processing: Handle customer inquiries and generate quotations within established parameters, ensuring timely and effective responses.Collaboration: Work closely with other departments to gather input necessary for processing inquiries, orders, and complaints.
Qualifications:
Strong commercial acumen with a good understanding of sales processes.Excellent telephone and communication skills, enabling effective interaction with customers and team members.
Self-motivated with strong self-management abilities to prioritise tasks and meet deadlines.
Customer-oriented mindset, with a passion for delivering quality service.
Ability to work under pressure while maintaining attention to detail.
Strong analytical and problem-solving skills, capable of assessing situations and providing effective solutions.
Proficient in SAP and MS Office Suite (Word, Excel, PowerPoint, Outlook).
Why Join Us?
Flexible part-time hours to fit your schedule.Opportunity to develop your skills in a supportive environment.
Work within a collaborative team that values innovation and excellence.
If you are a proactive individual with a passion for sales administration and a commitment to customer satisfaction, we encourage you to apply. We look forward to welcoming you to our team!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career.If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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