3rd Line Infrastructure Engineer - Permanent - Watford
Do you just want something to Do, or do you want something to Be?
3rd Line IT Infrastructure Support Engineer
Location: Watford, HertfordshireSalary: £38,500 - £41,500 per annum
Contract: Full-Time, Permanent (37 hours/week)
Benefits: Extensive Benefits Package + Personal Development + Training Opportunities
Requirements: Enhanced DBS Check | Full UK Driving License
Join a Mission-Driven Organisation
Are you ready to make a real impact in a forward-thinking, values-led organisation? Our client is a respected provider of technical and professional education, committed to transforming lives through skills, training, and qualifications. With a strong presence across multiple sites, they're now looking for a 3rd Line IT Infrastructure Support Engineer to help power their digital future.
️ The Role: What You'll Be Doing
As a 3rd Line Infrastructure Engineer, you'll be the go-to expert for complex technical issues, working closely with infrastructure, application support, and deskside teams. You'll play a key role in:
- Supporting and maintaining core and non-core IT systems
- Managing user accounts, system upgrades, patching, and releases
- Troubleshooting and resolving high-level technical issues
- Automating routine tasks using PowerShell
- Supporting on-premises and remote devices across multiple sites
Your Technical Toolkit
You'll need a strong foundation in enterprise IT environments, with hands-on experience in:
- Networking & Security: Cisco switches/routers, firewalls, Wi-Fi
- Infrastructure: Windows Server, Active Directory, Virtualisation
- Cloud & Endpoint Management: Microsoft 365, Azure, Intune, SCCM/Endpoint
- Scripting & Automation: PowerShell
- Devices & Platforms: Windows 10/11, Apple Mac, iOS, Android, tablets, laptops
- ITSM Tools: ServiceNow, Remedy, or HEAT
- Telephony: IP Telephony systems
About You
You're a proactive problem-solver with a passion for technology and a commitment to service excellence. You'll ideally hold:
- Certifications: Cisco CCNA, Windows Server Hybrid Administrator Associate (or equivalent)
- Experience: Working in a 3rd Line or in an infrastructure engineering role within a complex, multi-site environment
- Be part of a purpose-driven organisation that values innovation and continuous improvement
- Access to ongoing training and development to support your career growth
- Work in a collaborative and supportive team environment
- Enjoy a competitive salary and benefits package
Ready to make a change?
Call John McManus at Experis IT on 0121 712 8715 to apply or learn more about this exciting opportunity.